Description Robert Half is seeking an empathetic and detail-oriented Customer Experience Specialist to ensure exceptional client interactions and drive satisfaction across the organization. This role focuses on understanding client needs, resolving issues efficiently, and enhancing overall customer engagement. If you thrive on finding innovative ways to improve customer relationships and delivering outstanding service experiences, we encourage you to apply! Key Responsibilities + Maintain a deep understanding of the company's products, services, and processes to assist clients effectively. + Act as the primary point of contact for customers, handling inquiries, complaints, and feedback promptly and professionally. + Ensure client concerns are addressed by working collaboratively with relevant internal teams. + Document customer interactions, resolutions, and feedback in the company’s CRM system for accurate recordkeeping and reporting. + Analyze customer data and feedback to identify trends and areas for service improvement. + Suggest enhancements to processes or services that can improve the client experience. + Build relationships and trust with customers by providing clear and helpful communication. + Assist in training team members on customer service best practices to promote consistency and excellence in client interactions. + Monitor and track Key Performance Indicators (KPIs) related to customer satisfaction and report findings to leadership. + Work closely with sales and marketing teams to align customer strategies with broader business goals. Requirements + Previous experience in customer service or customer experience roles (2+ years preferred). + Exceptional communication skills (written and verbal) with a customer-focused mindset. + Ability to handle challenging conversations while remaining empathetic and solution-oriented. + Strong data analysis and problem-solving skills to identify trends and propose actionable improvements. + Proficiency in Microsoft Office Suite (Excel, PowerPoint, Outlook) and CRM systems. + A solid understanding of client relationship management and service improvement strategies. + High school diploma or equivalent required; bachelor’s degree or specialized certifications preferred. TalentMatch® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .