Description Are you a strong communicator with a passion for delivering exceptional service while supporting a meaningful cause? Our client in the nonprofit sector is seeking a Customer Experience Specialist to enhance relationships with clients, donors, and community partners. This is a perfect role for someone who excels at problem-solving, values making an impact, and thrives in a mission-driven environment. Key Responsibilities: + Be the first point of contact for clients and stakeholders, ensuring a positive and engaging experience. + Proactively address questions, concerns, or feedback to improve customer satisfaction and loyalty. + Handle a variety of inbound and outbound communications—via phone, email, or online platforms—using a professional and compassionate approach. + Collaborate with internal departments to resolve issues and deliver timely solutions for client needs. + Evaluate and optimize the customer experience journey, identifying areas for improvement. + Maintain accurate documentation of interactions in the organization’s CRM system to ensure proper follow-up and tracking. + Support fundraising activities, events, and campaigns, ensuring donor and client participation is seamless and satisfying. + Act as a brand ambassador by adhering to the organization’s core values and promoting its mission at all times. Requirements + Has 2+ years of experience in customer service, customer experience, or a similar client-facing role (nonprofit experience preferred but not required). + Demonstrates exceptional communication and interpersonal skills, with the ability to handle inquiries effectively and empathetically. + Is tech-savvy and comfortable using CRM systems and managing data (e.g., Salesforce or similar platforms). + Boasts strong organization and time-management skills with attention to detail. + Thrives in an environment that values collaboration and problem-solving. + Is genuinely passionate about nonprofit work and creating meaningful, long-term relationships with stakeholders. TalentMatch® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .