Customer Experience Specialist Overview: We are looking for a highly motivated and customer-focused individual to join our team as a Customer Experience Specialist I. In this role, you will manage a portfolio of customers through the various stages of the loan origination process, providing outstanding support and clear communication every step of the way. This position is ideal for someone who thrives in a fast-paced environment, is tech-savvy, and values delivering a top-tier customer experience. Key Responsibilities: + Serve as the main point of contact for customers throughout the loan process + Manage a pipeline of up to 75 active loans, ensuring timely updates and follow-ups + Provide exceptional customer support via phone, email, and text + Clearly communicate next steps, documentation needs, and loan status updates + Collaborate with internal teams to resolve issues and keep loans moving forward + Accurately enter and validate customer data in loan systems + Monitor task queues and proactively manage workload + Escalate complex issues to team members or supervisors as needed + Meet or exceed performance goals related to service quality, productivity, and responsiveness + Follow established procedures and compliance guidelines What We’re Looking For: + Excellent communication skills—both verbal and written + Strong customer service mindset with a passion for helping others + Ability to multitask and stay organized in a high-volume, fast-paced environment + Tech-savvy and comfortable using digital tools and platforms + Coachable, adaptable, and eager to learn + Detail-oriented with strong problem-solving skills + Team player who can also work independently + Experience in mortgage or financial services is a plus, but not required + Familiarity with loan origination systems (e.g., Encompass) is a bonus + Bilingual in Spanish is a plus Pay and Benefits The pay range for this position is $24.00 - $24.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Pasadena,CA. Application Deadline This position is anticipated to close on Jun 30, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.