HYBRID ROLE BASED OUT OF ONE OF OUR CUSTOMER SOLUTION CENTERS - DOWNEY, FAIRFIELD, CARROLLTON, OR JACKSONVILLE

Job Purpose:

Our Customer Experience Operations Coordinator will be responsible for the day-to-day operational support activities for the customer and the Customer Experience teams. This role will complete assigned tasks working through a queue to ensure our customers’ deliverables are received in a timely manner.

Job Responsibilities:

● Submit New Item Requests (NIR’s).
● Enter forecast demand changes.
● Route orders emailed to the Customer Service Veritiv group box to the proper Customer Experience Center mailbox.
● Enter price changes on 5 or more items in Deal Manager.
● Enter aged credits as well as large volume credits and rebills. 
● Run and send basic reports.  
● Complete Electronic Data Interchange (EDI) Onboarding of new accounts.
● Complete Robotic Process Automation (RPA) maintenance as needed.
● Field Request For Information (RFI)/Compliance requests and support initial submittal.
● Provide order support for Electronic Data Interchange (EDI).
● Build and submit customer invoices and billing summaries.
● Enter Customer Part Number (CPN) data into Enable for five or more items.  
● Other duties as assigned.

Additional Responsibilities & Qualifications:

● Excellent follow-up skills
● Ability to work in team environment.
● Demonstrates a willingness to learn.

● Salary: $50,200 - $59,000

Work Experience:

● 1-3 years of related job experience.● Ability to work quickly and efficiently.● Basic experience of simple office/operational systems.● Excellent verbal, written, people, and diplomacy skills are required.● Experience with Salesforce.com or other CRM is preferred.● Proficient with Microsoft Office Suite.● Strong customer service skills (friendly, courteous and helpful).● Strong planning and organization skills are required.

Education:

● High School Diploma/GED Preferred

What We Offer

Engaging and inclusive culture with employee-led Employee Resource Groups, Veritiv Cultural Alliance, recognition platform, etc.Extensive training opportunities, professional development programs, career pathing, and mentorship opportunities.Collaborative atmosphere with our customers and suppliers to create healthier, safer and more sustainable communities through our responsible operations and innovative solutions.Healthcare benefits, 401k, paid time off and tuition reimbursement.

About Veritiv

Together with its subsidiaries, Veritiv is the leading full-service provider of packaging solutions. Veritiv also provides JanSan, hygiene, print and publishing products and services. Veritiv serves customers in a wide range of industries, through team members around the world helping shape the success of its customers. For more information, visit www.veritiv.com and connect with the Company on LinkedIn.

Veritiv is an Equal Opportunity/Affirmative Action employer.
EEO Policy US | EEO Policy Mexico
This description does not attempt to define the job's essential functions as defined by applicable disabilities law.