Req ID 78037 | Warsaw, Wroclaw LP2, Poland, ZF Automotive Systems Poland Sp. z o.o.

  

Job Description

About the team:

We are a team of eight people, located in Germany and Poland. We have a global responsibility for collecting customer feedback, managing the requests from customers, and identifying improvements on individual and structural level. We act as customer advocates and share valuable insights on the customers’ perspectives with the organization as a basis for strategic decisions. With our different backgrounds, we bring fresh perspectives and support each other to achieve success together.

 

What you can look forward to as Customer Experience Integration Specialist:

Understand and implement the strategy to establish a strong holistic Experience Management Program. Collaborate with the CRM team, internal and external stakeholders to enable the CX roadmap. Ensure smooth integration with CRM, CX channels, touchpoints, and tools. Determine the best customer satisfaction measurements at the right touch points. Select appropriate methods, techniques, and evaluation criteria. Support the development of the Customer Sentiment program in collaboration with internal stakeholders and external integration parties. Act as a technical expert to ensure seamless integration and functionality. Advise on and develop state-of-the-art surveys, including clarifying business requirements with stakeholders. Advise on survey design and settings to ensure effective data collection. Organize and manage survey data, ensuring it is correct and confidential. Clean and validate data for high quality. Customize survey  questions, formats, and designs. Support the technical integration of CX touchpoints. Oversee and steer technical implementation partners to ensure successful execution. Develop dashboards within the CX tool for management. Ensure transparent and stakeholder-oriented communication through effective dashboard design. Plan and oversee CX projects from inception to completion. Coordinate with various teams to ensure project milestones are met. Monitor project progress and address any issues that arise. Ensure projects are completed on time and within budget.

Your Profile as Customer Experience Integration Specialist:

Bachelor's Degree in Computer Science, Information Systems, Statistics, Market Research, or a related discipline. Extensive experience with Qualtrics, including survey design, data management, and integration capabilities.  Strong knowledge of Salesforce, including experience with Salesforce integrations and data management. Proficiency in JavaScript for customizing survey questions and formats. Experience with APIs and integrating survey data with other systems. Proven experience in designing and implementing surveys, preferably in a customer experience (CX) context. Demonstrated experience in integrating survey platforms with CRM systems and other tools. Profound project management skills, experience in agile working methods and high technical expertise on customer experience processes Ability to work independently, cross functionally and in a multi-cultural team

Why you should choose ZF in Warszawa:

An employment contract in a stable, global company; Implementation package-full training and support from experienced managers and employees who will make sure that you feel comfortable while performing newly entrusted tasks; Hybrid system work and flexible working hours; Possibility of participation in private medical care (including dental care) and life insurance; Cafeteria system/Sport Card; Global Referral Program; Holiday benefit Very good working atmosphere; working in an international team, interesting projects and tasks;

 

Be part of our ZF team as Customer Experience Integration Specialist and apply now!

Contact

Izabela Mazurkiewicz - Biçen