You will support Office 365 and collaboration products such as Exchange Online, SharePoint Online, OneDrive, and Teams, working with Microsoft’s largest enterprise and government customers to resolve escalations, drive adoption, and deliver world-class customer experiences. Our customers expect the highest standards for feature quality, security, reliability, availability, and performance. You will investigate and solve critical, complex technical issues escalated from customers, using a wide range of troubleshooting techniques. Many issues will be technically complex and may require advanced conflict resolution and collaboration skills, as you represent Microsoft when working with the customer.
Success in this role requires problem isolation techniques, enterprise experience, and the ability to solve unknown problems in high-stakes, mission-driven scenarios. Beyond technical talent, we are looking for people who thrive under challenging circumstances, engage in difficult situations, and demonstrate a growth mindset. You will identify business challenges and trends, propose solutions, and make recommendations to impact the broader business.
This position requires onsite work at a Microsoft campus and may require participation in a rotational on-call schedule as a subject matter expert to other engineers.
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.