Welcome to Warner Bros. Discovery… the stuff dreams are made of.

Who We Are…

When we say, “the stuff dreams are made of,” we’re not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD’s vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what’s next…

From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive.

Your Next Role... 

As a Customer Experience (CX) Writer on the CX Content Strategy team, you'll research and write support content about WBD streaming products for our customers and our customer service team. This writer will prepare and craft content for global launch efforts within the Warner Bros. Discovery organization (primarily the HBO Max digital assistant and the social pillar of the Global Customer Experience (CX) team).  

As a writer, you love the challenge of writing conversational content that helps others solve their concerns. You have a knack for distilling complex material into 280 characters or less, and you’re comfortable with technology, apps, and fixing problems. You lean in to new and evolving technologies and apply them where needed. 

Your attention to detail is impeccable.  

Your Role Accountabilities... 

Research and write content that enhances the WBD customer experience across our communication channels: chat, phone, digital assistant, our help centers, and primarily focus on social media, email, and digital assistant. 

Support and author primary inputs for generative AI solutions. Craft content that balances customer needs and incorporates gen AI / LLM best practices. 

Collaborate with a focused and fast-paced team to craft support content on social media that answers common customer questions and solves customer problems.  

Write and edit content to support global expansions, new devices, software updates, promotions, partnerships, shows/movies, and more. 

Partner with our Customer Experience pillars (Learning and Development, Launch Readiness, Data & Insights, Operations, Tools and Technology) to understand common support issues and address them in our social content. 

Leverage multiple data sources to provide data-driven analysis and support recommendations, with a commitment to continuously improve the customer experience. Iterate, test, and optimize content to help uncover the most successful approaches. 

Adapt CX style guide to updated tone of voice guidance, according to business needs. 

Qualifications and Experiences… 

Bachelor's degree in Communications, English, Journalism, or related field 

3-5 years of experience writing online help content for a consumer product (ideally, software)  

3-5 years of experience copywriting for consumer products or publications 

Experience in conversational design and generative AI content creation 

Excellent collaborative and communication skills (written and oral) 

Able to translate information into clear and easy-to-understand steps 

A self-starter and creative problem solver, with the ability to write content quickly 

Passionate about building and cultivating a best-in-class customer experience 

Highly organized and detail oriented; able to balance multiple projects in a fast-paced, deadline-driven environment 

Proficient using quantitative data and qualitative feedback to identify opportunities and inform recommendations 

Able to work autonomously with direction and mentorship 

Possess an empathetic, customer-first point of view 

Flexible and quick-to-pivot when business needs change  

Fluency with broad range of CX technologies and tooling used to write, optimize, and publish support content (including, but not limited to content management systems, digital publishing platforms, localization and analytics software, and chatbot platforms)  

Embraces new technologies and where possible incorporates them into day-to-day tasks (including, but not limited to prompt engineering with AI solutions and visual AI technologies) 

Highly adaptable and comfortable with ambiguity 

Thrive in a collaborative, team-focused work environment 

Relentlessly positive, with a ‘can’t be stopped’ attitude 

An appreciation for media and pop culture  

 

 

How We Get Things Done…

This last bit is probably the most important! Here at WBD, our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at www.wbd.com/guiding-principles/ along with some insights from the team on what they mean and how they show up in their day to day. We hope they resonate with you and look forward to discussing them during your interview.

Championing Inclusion at WBD

Warner Bros. Discovery embraces the opportunity to build a workforce that reflects a wide array of perspectives, backgrounds and experiences. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, without regard to race, color, religion, national origin, gender, sexual orientation, gender identity or expression, age, mental or physical disability, and genetic information, marital status, citizenship status, military status, protected veteran status or any other category protected by law.

If you’re a qualified candidate with a disability and you require adjustments or accommodations during the job application and/or recruitment process, please visit our accessibility page for instructions to submit your request.

In compliance with local law, we are disclosing the compensation, or a range thereof, for roles in locations where legally required. Actual salaries will vary based on several factors, including but not limited to external market data, internal equity, location, skill set, experience, and/or performance. Base pay is just one component of Warner Bros. Discovery’s total compensation package for employees. Pay Range: $66,500.00 - $123,500.00 salary per year. Other rewards may include annual bonuses, short- and long-term incentives, and program-specific awards. In addition, Warner Bros. Discovery provides a variety of benefits to employees, including health insurance coverage, an employee wellness program, life and disability insurance, a retirement savings plan, paid holidays and sick time and vacation.