Location:
Tulsa, OK - W. 7th St. - Management - Central BSCHow will you CONTRIBUTE and GROW?As a CSR - AR Specialist you will be responsible for the daily tasks related to research efforts required for a portfolio of customer accounts. The CSR - AR Specialist communicates and supports the Division's collection goals, while providing quality customer service. The CSR - AR Specialist has an understanding of our company's credit and collection policies and procedures and will actively pursue knowledge of skills and tools to be used in all research and collection efforts.This position has a hybrid work arrangement with scheduled days in our downtown Tulsa office combined with days available to work from home, after initial training.Airgas is Hiring for a Customer Experience (CX) AR Specialist in Tulsa,OK!
At Airgas, we RESPECT, HONOR and VALUE diversity. We are invested in cultivating a dynamic and inclusive culture.
We are looking for you!
Strong passion for fostering an environment of Diversity, Inclusion and Respect.
Experience with developing, contributing, and supporting Airgas' commitment to a World Class Service, exceeding customer expectations and building brand loyalty.
Scheduled: HYBRID
Recruiter: Natasha Walker / Natasha.walker@airliqude.com / 409.926.8296
In particular, you will:
Assist in the identification of account risks, potential credit problems, disputes and other customer issues.
Communicate potential risks to Division Accounts Receivable Supervisor and related CSR - AR Collector.
Escalate significant matters to Division Accounts Receivable Supervisor.
Correct errors, including billing errors, misapplied payments, reversed late charges and over payments.
When disputes are identified, provide detailed research.
Research individual documents for proof of deliveries, cylinder exchanges, contract pricing and so forth.
Employ all research skills so that a complete understanding of the dispute is obtained and can be adequately communicated to customers and/or CSR - AR Collector.
Documentation is critical, log conversations, e-mails and other communications related to resolution efforts.
________________________Are you a MATCH?High school diploma or equivalent.
1 to 3 years Customer Service and/or Accounts Receivable experience preferred.
Understanding of quality customer service and the relationship to collection efforts.
Basic knowledge of Microsoft Office Excel.
Knowledge of Google Suites, SAP and/or ERP systems is desired.
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Benefits
We care about and support all Airgas associates. This is evident not only through our competitive compensation but also through a comprehensive benefits package that includes medical, dental, and vision plans, vacation, sick time, floating holidays, and paid holidays for full-time employees.
We provide a progressive parental leave package for our eligible Airgas parents, offering generous paid time off for the birth or placement of children.
Additionally, we offer our employees a 401k plan with company matching funds, tuition reimbursement, discounted college tuition for employees’ dependents, and an Airgas Scholarship Program.
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Your DIFFERENCES enhance our PERFORMANCE
At Airgas, we are committed to building a workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.
We welcome and consider applications from all qualified applicants, regardless of their race, gender, sexual orientation, religion, disability or any other protected characteristic. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.
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About Airgas
Airgas, an Air Liquide company, is a leading U.S. supplier of industrial, medical and specialty gases, as well as hardgoods and related products; one of the largest U.S. suppliers of safety products; and a leading U.S. supplier of ammonia products and process chemicals. Through the passion and diversity of its 18,000 associates, Airgas fosters a culture of safety, customer success, sustainability and innovation. Airgas associates are empowered to share ideas, take initiative and make decisions.
Airgas is a subsidiary of Air Liquide, a world leader in gases, technologies and services for industry and healthcare. Present in 60 countries with approximately 66,500 employees, Air Liquide serves more than 4 million customers and patients.
Join us for a stimulating experience: At Airgas, you matter and so does the work you do. As a member of our team, you play an important role in the success of your team, making sure our products are created sustainably and delivered safely and efficiently. In turn, you’ll find a welcoming workplace where you’re valued for who you are and where you can fill your potential while growing a fulfilling career — whatever path you choose.
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Equal Employment Opportunity Information
We are an equal opportunity employer. We welcome all qualified applicants regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.
Airgas, an Air Liquide Company is a Government contractor subject to the Vietnam Era Veterans’ Readjustment Assistance Act of 1974 and Section 503 of the Rehabilitation Act of 1973.
Airgas does not discriminate against qualified applicants with disabilities, and is committed to providing reasonable accommodations to the known disabilities of such individuals so as to ensure equal access to benefits and privileges of employment. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact us by email at us-accommodationrequest@airgas.com.
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