Our Commitment to Students At Canadian Tire, we are committed to providing students with a supportive and collaborative environment that fosters knowledge sharing and offers key experiences to help them develop their capabilities through projects and objectives. We believe in setting specific and measurable goals that align with our business objectives to support learning and help students achieve their full potential. Our culture emphasizes learning from others, continuous improvement, agility, growth, and innovation, and we are invested in building a talented, diverse workforce for the future of Canada and Canadian Tire. Additionally, we are dedicated to building strong relationships with our student employees by engaging with them throughout their education and career pursuits and creating opportunities for ongoing communication and relationship building. What You’ll Do Join a team focused on designing and implementing data driven customer strategies. Support CX journeys aligned to bank objectives, to drive customer engagement, revenue growth, customer satisfaction & likelihood to recommend reduce overall customer attrition. Develop your skills in customer experience, marketing and business strategy by working with the Customer Experience team at Canadian Tire Bank. This team is responsible for developing the strategy for the lifecycle of the Canadian Tire credit card customer – from onboarding them as a new customer, to helping them maximize their card benefits across CTC family of companies and externally, to ensuring that all interactions with us are positive. • Collaborate with other internal teams to identify data & insights-based opportunities that can be actioned to make improvements to credit card customers’ onboarding, engagement, retention and digital interactions.• Support strategies to improve customer satisfaction & NPS (Net Promoter Score).• Develop understanding of customer trends and segments through research and analysis and provide insights on competitive landscape in customer experience & credit cards.• Analyze, monitor & report on key credit card drivers and provide recommendations for opportunities within the business.• Develop and foster relationships internally and across strategic business units. What You Bring • Currently enrolled in a post-secondary program in Business, Commerce, Marketing, Data Science/Analytics or a related discipline• Exceptional communication skills with the confidence and passion to share knowledge• Capable of working effectively with various teams across the organization• A deep understanding of customer needs and a commitment to enhancing their experience• Ability to develop long-term strategies that align with business objectives and drive customer satisfaction and loyalty • Flexible and dynamic individual who is able to adjust and prioritize accordingly to adapt to business demands and requirements Hybrid We have adopted a hybrid work model whereby employees use a combination of working in office and virtually in service of outcomes. This role is based out of our CTFS/CTB head office in Oakville, Ontario. units. About Us At Canadian Tire Services Limited/Canadian Tire Bank, it is our mandate to continue to create innovative and rewarding financial solutions for our customers. Our growing suite of products and services showcase the dynamic contributions from our employees and our success is driven by a strong vision, loyal customers, and our ability to build teams that reflect the diverse customers and communities in which we live and work. Join us, where there's a place for you here. Our Commitment to Diversity, Inclusion and Belonging We are committed to fostering an environment where belonging thrives, and diversity, inclusion and equity are infused into everything we do. We believe in building an organizational culture where people are consistently treated with dignity while respecting individual religion, nationality, gender, race, age, perceived ability, spoken language, sexual orientation, and identification. We are united in our purpose of being here to help make life in Canada better. . Accommodations We stand firm in our Core Value that inclusion is a must. We welcome and encourage candidates from equity-seeking groups such as people who identify as racialized, Indigenous, 2SLGBTQIA+, women, people with disabilities, and beyond. Should you require any accommodation in applying for this role, or throughout the interview process, please make them known when contacted and we will work with you to help meet your needs.