JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

What this job involves:

As a Customer Experience Coordinator at JLL, you'll be the driving force behind exceptional employee commute experiences. This dynamic role combines customer service excellence with program management expertise to administer digital parking solutions, shuttle services, and alternative transportation options. You'll serve as the go-to resource for employees navigating their daily commute, directly contributing to workplace satisfaction and efficiency while supporting JLL's commitment to sustainable transportation solutions.

What your day-to-day will look like:

Provide timely, friendly customer service to employees seeking information about various commute options while working in-office 3+ days per weekUtilize ticketing systems to efficiently manage and resolve customer inquiries about parking, shuttles, rideshare, transit, and other commute optionsManage digital platforms for parking assignments, waitlists, and permit requests while coordinating physical garage access for employeesConduct virtual events and presentations to educate employees on available commute benefits and programsTrack program KPIs and generate reports on commuter behavior and program performance using various tools including SmartSheet and ExcelPartner with shuttle vendors to address real-time challenges and ensure a seamless experience for shuttle ridersIdentify process optimizations and provide recommendations to improve program efficiency and performance

Required Qualifications:

High School Diploma with 1-3 years of customer service experienceExcellent written and verbal communication skills with ability to present information effectively to groupsProficiency with Microsoft Office Suite including Word, Excel, and OutlookDemonstrated ability to manage high email volumes while handling multiple projects simultaneouslyStrong problem-solving skills with a proactive approach to routine and non-routine situationsExcellent organizational and time management capabilitiesAbility to work independently while maintaining team collaborationWarm, engaging demeanor with skill in empathizing and assessing situations

Preferred Qualifications:

Knowledge of transportation systems or transit experienceExperience using digital platforms for service managementComfort presenting to large audiences through virtual sessionsExperience working with shuttle operations or parking managementAbility to read and interpret road maps or use GPS/directional devicesExperience in managing and resolving high-visibility escalationsFamiliarity with commute management platforms and transportation options

Location: Hybrid (3+ days onsite, remainder optional work from home)

At JLL, we are collectively shaping a brighter way — for our clients, ourselves and our fellow employees. We choose to take the more inspiring, innovative, and optimistic path on our journey toward success. What sets JLL apart is our culture of collaboration, locally and across the globe, which allows us to create transformative solutions for the real estate industry. We support each other's wellbeing and champion inclusivity and belonging across teams.

JLL is an Equal Opportunity Employer committed to diversity and inclusion

Location:

On-site –Belen, CRI

Job Tags:

GREF

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

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Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at accomodationrequest@am.jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.