BayCare is currently in search of our newest Customer Experience Coordinator who is passionate about providing outstanding customer service to our community. BayCare’s top priority is the health and well-being of our communities as Tampa Bay's leading multi-specialty group with more than 600 providers practicing 45 specialties in over 175 outpatient locations throughout the Tampa Bay and west central Florida regions.

Position Details:

Location: Tampa, FLStatus: Full Time (non-exempt)Shift: 8:00 AM to 5:00 PM, Monday through Friday

 

BayCare is all about making the most of your life and loving your career. BayCare provides an array of benefits to help you meet the daily challenges of balancing all aspects of your life and career goals.

Benefits (Health, Dental, Vision)Paid time offTuition reimbursement401k match and additional yearly contributionYearly performance appraisals and team award bonusCommunity discounts and more

AND the Chance to be part of an amazing team and a great place to work!

 

The Customer Experience Coordinator is responsible for:

Responsible for supporting all processes related to assessing, measuring and communicating the customer experience within BayCare Medical Group. In charge of managing the formal process of complaints and ensuring assignment to the appropriate stakeholder within the medical group for contact and resolution, aligning with BayCare protocols and procedures. Responsible for supporting customer experience improvement initiatives and acting as a coach for team members and physicians through applying proven quality and improvement strategies and methodologies. Work collaboratively with BMG leadership and customer experience survey vendors to fully understand best practices to achieve sustainable results.

 

Education:

 Required Associates OR Bachelors in Related Field

 

Experience:

Bachelor's Degree with 5 years of customer complaint management and improvement and 2 years of Performance Improvement experienceAssociate's degree with 10 years of related listed experience. Required Certified Patient Experience Professional within 2 years of hire date.

Equal Opportunity Employer Veterans/Disabled