Who We Are

At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.

The Role

As a Customer Experience Center Manager, you will be responsible for overseeing the daily operations and enhancing the client experience at Kyndryl’s new customer experience center located at the beautiful One Vanderbilt, a 73-story skyscraper at the corner of 42nd Street and Vanderbilt Avenue in the Midtown Manhattan neighborhood of New York City.   

In this role, you will ensure that all customer interactions are handled efficiently and effectively. This role involves coordinating with C-Suite offices for managing executive visits (including pre- and post-event management) with both clients and vendors, fostering a positive environment, and creating an engaging environment for customers. Events will be both day and evening and of sizes ranging from small Board to specific client dinners to large cocktail receptions. 

Essential Skills, Duties & Responsibilities:  

Manage Daily Operations:  Oversee the day-to-day activities of the Customer Experience Centre, ensuring smooth and efficient operations. 

Customer Interaction:  Engage with c-suite to understand their needs prior to event date, anticipating concerns during their visit to provide exceptional service.   Interact with external and internal customers with flexibility while ensuring the experience processes are respected and the appropriate equipment and resources are provided. 

Event Management:   Plan, coordinate, and execute events and visits, ensuring they run smoothly and meet customer expectations.  Facilitate agenda, presenters, and action items throughout events.   Provide unique and intimate experience for clients, representing the Kyndryl brand. 

Collaboration:   Work closely with other departments (e.g. IT) to ensure a cohesive approach to customer service and event management. 

Vendor:  Schedule and manage the core suppliers to deliver the services with the highest touch for our hosted clients and promote the site as a premium venue for client engagement and entertainment. 

Reporting:   Prepare and present regular reports on center performance, and event outcomes. 

Your Future at Kyndryl 

Every position at Kyndryl offers a way forward to grow your career, from Junior Administrator to Architect.  We have training and upskilling programs that you find anywhere else, including hands-on experience, learning opportunities, and the chance to certify in all four major platforms.  One of the benefits of Kyndryl is that we work with customers in a variety of industries, from banking to retail. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find your opportunity here. 

Kyndryl currently does not require employees to be fully vaccinated against COVID-19, however, if you are hired to work at a client, customer, or partner location, you may be required to show proof of vaccination to align with their respective COVID-19 vaccination policies.  Those who believe they are eligible may apply for a medical or religious accommodation prior to the start of employment.

Who You Are

You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others. 

 
Required Skills, Experience and Circumstances: 

Bachelor’s degree in business administration, hospitality management, or a related field. 

Minimum of 5+ years of experience in customer service, event management, or a related role. 

Proficiency in event planning and coordination. 

Customer focused mindset. 

Exceptional organization skills with focus on details with flawless follow-through. 

Strong project management and problem-solving skills. 

Professional poise and ability to adapt to pivot with a positive attitude. 

Able to adapt to changing business needs quickly and effectively. 

Highly organized to effectively handle multiple tasks in a fast-paced environment with flexibility to respond quickly to critical issues. 

Excellent communication and interpersonal skills. 

Strong collaboration abilities. 

Analytical skills to assess performance metrics and customer feedback. 

Ability to handle multiple tasks and prioritize effectively and work under minimal supervision with wide latitude for independent judgment.  

Technical aptitude with a general understanding of video and audio communications and collaboration tools like Microsoft Teams. 

Preferred Skills and Experience: 

Knowledgeable in audio, video, USB, networking, lighting, and control technology. 

Adaptability and flexibility. 

Positive attitude and enthusiasm. 

Discretion and Confidentiality 

What We Offer: 

Competitive salary and benefits package. 

Opportunities for professional growth and development. 

A dynamic and inclusive work environment. 

The chance to work with a leading global IT services company. 

Compensation 

The compensation range for the position in the U.S. is $120,360 to $228,840 based on a full-time schedule.  Your actual compensation may vary depending on your geography, job-related skills and experience.  For part-time roles, the compensation will be adjusted appropriately. The pay or salary range will not be below any applicable state, city or local minimum wage requirement. 

There is a different applicable compensation range for the following work locations: 

California: $132,480 to $274,560  

Colorado:  $120,360 to $228,840  

New York City:  $144,480 to $274,560  

Washington:  $132,480 to $251,640  

Washington DC: $132,480 to $251,640  

This position will be eligible for Kyndryl’s discretionary annual bonus program, based on performance and subject to the terms of Kyndryl’s applicable plans. You may also receive a comprehensive benefits package which includes medical and dental coverage, disability, retirement benefits, paid leave, and paid time off.  Note: If this is a sales commission eligible role, you will be eligible to participate in a sales commission plan in lieu of the annual discretionary bonus program. 

 
Applications will be accepted on a rolling basis. 

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.   

Know Your Rights: Workplace Discrimination is Illegal 

Pay Transparency Nondiscrimination Provision    

Being You

Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way.

What You Can Expect

With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations.  At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.

Get Referred!
If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.