We are seeking a highly attentive, detail-oriented Customer Experience Associate to join our fast-paced team at a leading meat manufacturer. This role is vital in ensuring exceptional service across our sales, production, and operations teams. The ideal candidate will be passionate about accuracy, cross-functional communication, and providing white-glove service to both internal stakeholders and external customers.

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Essential Duties: 

\n\nAccurately enter and manage sales orders for our stock-at-foods program in alignment with production schedules.\nProcess order modifications and substitutions in collaboration with Sales Representatives.\nProactively communicate product outages and alternative solutions.\nPartner daily with Production and Scheduling to ensure order feasibility and timely fulfillment.\nWork closely with the Center of the Plate Specialist Team to ensure key customer program needs are met.\nLiaise with QA and Sales on high visibility “Orange Dot” customer accounts to ensure service issues are prioritized and tracked to resolution.\nRun and distribute key sales and inventory reports as assigned.\nResearch and verify inventory availability and communicate actionable insights to internal teams.\nServe as a liaison between the customer-facing teams and operational teams, ensuring communication is clear, timely, and solutions-oriented.\nMaintain a customer-first mindset, anticipating needs and resolving issues with urgency and professionalism.\nOther duties assigned \n\n

Qualifications:

\n\n2+ years’ experience in customer service, sales operations, or order management role (manufacturing or foodservice industry preferred).\nStrong organizational skills and meticulous attention to detail.\nComfortable navigating ERP and order management systems (Microsoft D365 is a plus).\nExcellent written and verbal communication skills.\nAbility to manage multiple priorities and pivot in a dynamic environment.\nProficient in Microsoft Excel and reporting tools.\nPositive, team-oriented mindset with a solution-driven approach.\nExperience working with production or fulfillment teams.\nKnowledge of protein or perishable product handling.\nAbility to think critically and act with urgency in high-pressure situations.\nFlexibility in a dynamic work environment, including working on weekends and holidays.\n\n

Corporate Summary 

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At Shamrock Foods Company, people come first – our associates, our customers, and the families we serve across the nation. A privately-held, family-owned and -operated Forbes 500 company, Shamrock is an innovator in the food industry and has been since being founded in Arizona in 1922.

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Our Mission

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At Shamrock Foods Company, we live by our founding family’s motto to “treat associates like family and customers like friends.”

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Why work for us?

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Benefits are a major part of your overall compensation, and we believe offering them at an affordable cost is not only the right thing to do, but it helps keep you and your family healthy.  That’s why Shamrock Foods pays for the majority of your health insurance, allowing you to take home more of your paycheck.  And it doesn’t stop there - our associates also enjoy additional benefits such as 401(k) Savings Plan, Profit Sharing, Paid Time Off, as well as our incredible growth opportunities, continued education and wellness programs.

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Equal Opportunity Employer

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At Shamrock Foods Company all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, veteran status, sexual orientation, gender identity or any other basis protected by applicable law.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
\r\nThis employer is required to notify all applicants of their rights pursuant to federal employment laws. \r\nFor further information, please review the Know Your Rights notice from the Department of Labor.

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