Job Description:

Customer Experience Associate

This is an on-site position in Valparaiso, Indiana.

Do you have strong customer service skills with the confidence to be the first point of contact for customers, employees and visitors to the local office? Join our growing organization with a strong reputation in Valparaiso, IN where you will use your skills to help resolve customer issues while growing your career.

JOB SUMMARY

Join a team and own responsibility for the local office.  You will support the local office reception area and Customer Experience organization across the country.  In this role you will operate a telephone switchboard to answer, screen, route calls and relays messages.  Perform administrative support tasks such as data entry. Greet and answer inquiries for public, customers, and visitors; announce and log visitors. Process outgoing mail and receive deliveries.

KEY RESPONSIBILITIES

Provides excellent customer service in person, on the phone and via email.Routes calls and supports requests to the proper department.Greets and directs visitors.Supports continuity among work teams by documenting and communicating actions and continuing needs.

JOB REQUIREMENTS

Education & Certifications:

High School Diploma or equivalent

Skills and Competencies:

Customer service experience.Ability to manage multiple tasks (phone, CRM, Database, Email, etc.)Willingness to learn.MS Office suites, very comfortable using Excel, Word

Experience:

The minimum amount of relevant work experience required to successfully perform the job is at least one (1) year:

Required:

Customer service experience, required.Reasoning skills.Computer skills-MS Offics (Word & Excel)Administrative skillsStrong communication skills, verbal and listening including Telephone and in personProfessionalismCustomer focus skillsOrganizational skillsAttention to detail

Preferred:

Experience with CRM Ticketing systems, MS Dynamics or any systemQuick learner, like to learn new thingsQuick computer skills-ability to take notes and enter data via computerAbility to multitaskBanking experience

Location: In Office/on-site Valparaiso, IN 5 days week (M-F).

Hours: Typical Hours are 7:30-4:30pm M-F.

Travel: No travel typically required.

Physical Demands: The employee is regularly required to sit, talk, and hear, and use hands to finger, handle or feel. This position requires close vision (clear vision at 20 inches or less) and the basic need to look at a computer screen 8 hours a day.  This position requires the individual to handle deliveries/packages, some can weigh 20-40 pounds.

As a forward-thinking software provider, Computer Services, Inc. (CSI) helps community and regional banks solve their customers’ needs through open and flexible technologies. In addition to its award-winning core banking platform, these include the latest in lending, digital banking, payments, financial crime prevention and cybersecurity. Building on its nearly 60-year track record of personalized service, CSI is shaping the future of banking and empowering its customers to rival their competition. For more information about CSI, visit www.csiweb.com 

CSI provides rewarding and challenging career opportunities for our employees. When determining your pay, we consider various factors such as your skills, qualifications, experience and location. Along with a competitive salary, this position includes eligibility for incentive awards based on both individual and business performance. We also offer a comprehensive range of benefits. To learn more about our benefits, visit: Benefits Summary

CSI is an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, physical and mental disability, marital status, veteran status, or any other characteristic protected by applicable law. If you need an accommodation during the recruitment process, please email us at recruiter@csiweb.com and we will work with you to meet your accessibility needs.

For applicants residing in California, please read Privacy Notice for California Residents | CSI (csiweb.com)

Visa Sponsorship: We are unable to offer visa sponsorship for this position. Applicants must be authorized to work in the United States without the need for sponsorship now or in the future.