Job Title:

Customer Experience Advisor – Join Us and Receive a MUR 10,000 Welcome Bonus

Job Description

Customer Experience Advisor – MUR 10,000 Welcome Bonus!
Join Concentrix and grow your career in a dynamic international environment.
We’re hiring bilingual (French & English) customer service professionals with experience in call centers or client support.
What we offer ?
•\tMotivating salary package + performance bonuses
•\tMUR 10,000 Welcome Bonus – 50% paid in month 1, 50% in month 2
•\tFree company transport
•\tHealth & accident insurance
•\tFriendly, multicultural team & real growth opportunities
Location: Mauritius
Apply now and start strong with us!

Join Concentrix and take your career to the next level in a dynamic international service environment!

Are you an experienced call center agent looking for your next opportunity? Concentrix is hiring Customer Experience Advisors to support leading international brands across travel, tech, e-commerce and more.

We’re looking for dynamic, bilingual (French & English) professionals who thrive in fast-paced service environments and are ready to deliver exceptional customer experiences.

Start Strong with a Welcome Bonus!

We reward your commitment from day one:

We offer a motivating salary package with performance-based incentivesA Welcome Bonus of MUR 10,000, paid in two installments:50% during the first month50% during the second month

Your Responsibilities:

Handle inbound and/or outbound customer interactions (calls, emails, chats)Understand client needs, provide accurate information, and resolve issues efficientlyEscalate complex cases when necessary and ensure proper follow-upLog customer interactions accurately and follow internal proceduresRepresent the brand with professionalism, empathy, and clarity

What We’re Looking For:

Bilingual in French and English – spoken and writtenPrevious experience in a BPO or call center environment is requiredFamiliarity with customer service KPIs (AHT, CSAT, FCR, etc.)Excellent communication and interpersonal skillsAbility to manage pressure and multitask effectivelyStrong problem-solving attitude and customer focusTeam spirit, adaptability, and commitment to high service standards

What We Offer:

Motivating salary package + performance-based bonusWelcome Bonus equal to one month’s salaryCompany transport (pick-up and drop-off)Health and group accident insuranceFriendly, multicultural work environmentTeam events, staff parties, and career growth opportunities

Ready to take your BPO career to the next level?
Apply now and join a company where your voice matters and your experience is valued.

Location:

Mauritius - Ebene Cybercity - Cube

Language Requirements:

English (Required), French

Time Type:

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