StreamLabs is a leading edge manufacturer and service provider of IoT-based products and systems to that help conserve water while protecting individuals, corporations, and insurance companies from damage due to water leaks and other hazards.  As a wholly owned and independently operating subsidiary of Chubb, StreamLabs serves consumers and commercial clients through retail, distribution, insurance, and renovation and new construction channels. Chubb is the world’s largest publicly traded property and casualty insurer, with operations in 54 countries. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.  

Scope

Upon joining the StreamLabs team as a Customer Service Team Member, you become part of an organizaiton that believes in service exellence.  You be part of an exciting, high paced team frequently communicating with customers to walk them through our processes as well as serving as the focal point of communication between customer and other service providers. You will be using various methods of communications phone, email, and text messaging to get in contact with business referrals. You will be trained on the systems we use, general insurance knowledge, general plumbing knowledge and coached through proper verbal communicaions.    

Responsibilities

Manage inbound business referrals   Contact customers in a timely manner   Input sales orders   Track shipments and input data into the company system Respond to customer service requests when necessary Maintain accurate inventory of finished goods and raw materials  High school diploma or GED certificate; associate degree preferredSales experience via phone callsAbility to organize multiple projects simultaneouslyFamiliar with Internet of Things (IoT) technologies  Experience using Customer Relationship Management (CRM) softwareAbility to speak clearly, articulately, and grammatically correctlyExperience with Microsoft office 365Excellent written skills

Skills

Familiarity with ZenDeskHomeowners Insurance experienceExcellent time management skills with proven ability to meet deadlinesAbility to prioritize tasksEnjoy fast paced environmentExperience with smart phone-based apps