1) Service Delivery & data security
· Manage enterprise servers and collocation racks and SLAs.
· Implement infrastructure monitoring tools and practices.
· Coordination with Facility Management Team for Infrastructure availability reports & BMS
reporting.
2) Customer Support
· Ensure quick and effective redressal of customer issues or escalations of problems in
coordination with SAM and PM team.
· Work as Service Account Manager from Nxtra for GB customers and for need based
3) Vendor management
Monitor performance of vendors, outsourced partners and ensure quality standards. Ensure availability of desired support from vendors and OEM partners.4) Visitors and DC services Feedback
• Give Datacenter Presentation, co-ordinate with DC Infra for the seamless customer visits.
• Take customer feedback in the defined format and forward the feedback to the central SPOC.
5) Capacity Management
• Design and deploy dashboards for monitoring capacity availability and utilization of various DC
Products .Identify and generate a report on capacity utilization for review by the management.
• Tracking existing network inventory of all Datacenter locations including all network elements,
their connectivity configurations and periodic update of the same
• Keep a track of annual maintenance contracts of all IT infrastructure elements across Datacenter
locations.
6) Support functions
• Extend support to sales and marketing for Customer visits to Datacenter facilities.
• Facilitate effective MIS generation and ensure monthly reporting to all customers or as per SLA
• Implement and retain customer in the manage services and colo domain.
• Provide monthly report to Revenue assurance department for customer deployed at
Datacenter.