Job purpose: Provides support for EMEA customers by handling customer queries / complaints related to repair activities and circuit. Initiates and receives direct customer contact on repairs and advanced services. Provide administrative support for our customers, management and the repair center by using internal tools (SAP, MS Office, Outlook etc). Must possess a thorough understanding of customer requirements for support as well as the customer's priorities + Take full and complete ownership for all Customer Service Support to provide and maintain customer satisfaction. + Issuing RMA’s for product failure following the company’s guidelines for warranty/non-warranty repairs + Work as a team on a call center, group email box and online portal to issue RMAs as accurately and expeditiously as possible + Determine when appropriate to escalate customer concerns to management. + Assist customers and sales representatives with any request/inquiry or complaint through the system to resolution. + Administrate/Expedite notifications, orders, monitor through to completion. + Must follow all state, local, and federal laws and regulations, as well as embrace Honeywell core values and initiatives. + Resolving tickets in the agreed time + Function as a back-up on escalations, meetings or interviews for the Supervisor when required + Offer support/information to team members on procedures or exceptions- team work skills + First to be included in special projects + Direct point of contact for some of our biggest customers + BA degree or equivalent experience + Basic PC operating skills. + Basic Knowledge of operating in Microsoft Office. + Good interpersonal and communication skills + Fluency in English (written and spoken) + Flexible and motivated. + A good team player. Honeywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments – powered by our Honeywell Forge software – that help make the world smarter, safer and more sustainable. Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.