SPINO D ADDA, ITA
9 days ago
Customer Engagement Supervisor
**Antes de postularse para un puesto, seleccione su preferencia de idioma de las opciones disponibles en la parte superior derecha de esta página.** Explore su próxima oportunidad en una compañía perteneciente a la lista de Fortune Global 500. Visualice posibilidades innovadoras, disfrute de nuestra enriquecedora cultura y trabaje con equipos talentosos que lo ayudarán a ser mejor cada día. Sabemos lo que se necesita para llevar a UPS al mañana: personas con una extraordinaria combinación de habilidad y pasión. Si tiene las cualidades y el ímpetu para liderear equipos, hay posiciones listas para cultivar sus habilidades y llevarlo al siguiente nivel. **Descripción de puesto:** **Key Responsibilities** + Act as the central HLD representative for the account + Understand the market and industry dynamics, actively searching for new business opportunities (n volumes, new services) as well as the customer organization, decision making process, needs + Actively network within customer to improve and extend relationship, increasing seniority and functional mix + Position all range of HLD solutions, apply value selling, ROI selling and win-win approach wherever applicable + Lead GRI and price increase initiatives, lead negotiations, ensure rate sheets and contracts documentation + Co-Lead RFQ process with Sales for the business in its area of competence (renewals, up-selling etc.) + Proactively connect with Operations and Customer Service to ensure excellent customer experience + Align with P&L owner on business goals + Conduct regular and structured performance review sessions with assigned customers including; process for continuous improvement and innovation, review of customer strategy and priorities, strategic alignment + Monitors monthly performance (incl. revenue per transaction and DSO) against set targets, and ensures immediate actions taken in case of deviations (incl. revenue leakage) + Effectively hands over new business into implementation, to ensure that customer requirements are met + Proactively participate to the creation of account financial planning + Contribute to HLD product innovation and market intelligence **Knowledge** + Negotiation skills + Basic financial knowledge: P&L key lines, forecasting, budgeting + Problem solving skills + Value selling / ROI selling + Communication and interpersonal skills + Industry Vertical Knowledge (customers, competition, solutions, pricing, regulations, GDP, Quality) + At least 5 years of working experience in Pharma Logistics / Transportation + Site or platform P&L ownership – preferred + Degree preferably in Logistics / Transportation / Business Management **What we offer** + Permanent Contract + A dynamic and inclusive work environment that fosters innovation and collaboration + To participate an important project that impact the UPS healthcare logistics landscape. **Tipo de empleado:** Permanente UPS se compromete a proporcionar un lugar de trabajo libre de discriminación, acoso y represalias.
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