Customer Engagement Supervisor
UPS
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Explore su próxima oportunidad en una compañía perteneciente a la lista de Fortune Global 500. Visualice posibilidades innovadoras, disfrute de nuestra enriquecedora cultura y trabaje con equipos talentosos que lo ayudarán a ser mejor cada día. Sabemos lo que se necesita para llevar a UPS al mañana: personas con una extraordinaria combinación de habilidad y pasión. Si tiene las cualidades y el ímpetu para liderear equipos, hay posiciones listas para cultivar sus habilidades y llevarlo al siguiente nivel.
**Descripción de puesto:**
**Key Responsibilities**
+ Act as the central HLD representative for the account
+ Understand the market and industry dynamics, actively searching for new business opportunities (n volumes, new services) as well as the customer organization, decision making process, needs
+ Actively network within customer to improve and extend relationship, increasing seniority and functional mix
+ Position all range of HLD solutions, apply value selling, ROI selling and win-win approach wherever applicable
+ Lead GRI and price increase initiatives, lead negotiations, ensure rate sheets and contracts documentation
+ Co-Lead RFQ process with Sales for the business in its area of competence (renewals, up-selling etc.)
+ Proactively connect with Operations and Customer Service to ensure excellent customer experience
+ Align with P&L owner on business goals
+ Conduct regular and structured performance review sessions with assigned customers including; process for continuous improvement and innovation, review of customer strategy and priorities, strategic alignment
+ Monitors monthly performance (incl. revenue per transaction and DSO) against set targets, and ensures immediate actions taken in case of deviations (incl. revenue leakage)
+ Effectively hands over new business into implementation, to ensure that customer requirements are met
+ Proactively participate to the creation of account financial planning
+ Contribute to HLD product innovation and market intelligence
**Knowledge**
+ Negotiation skills
+ Basic financial knowledge: P&L key lines, forecasting, budgeting
+ Problem solving skills
+ Value selling / ROI selling
+ Communication and interpersonal skills
+ Industry Vertical Knowledge (customers, competition, solutions, pricing, regulations, GDP, Quality)
+ At least 5 years of working experience in Pharma Logistics / Transportation
+ Site or platform P&L ownership – preferred
+ Degree preferably in Logistics / Transportation / Business Management
**What we offer**
+ Permanent Contract
+ A dynamic and inclusive work environment that fosters innovation and collaboration
+ To participate an important project that impact the UPS healthcare logistics landscape.
**Tipo de empleado:**
Permanente
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