**_Location:_** **_Budapest_** **_Hybrid_** **_: 60% office based, 40% remote_** **_Job type:_** **_Permanent. Full-Time_** **_About the job_** Ready to push the limits of what’s possible? Join Sanofi in one of our corporate functions and you can play a vital part in the performance of our entire business while helping to make an impact on millions around the world. As **Customer Engagement Manager** within our **Establish Products Team** , you’ll design patient & customer engagement plans and implement with key focus on specific customer activation strategy, personas, customer & patient journeys, digital channels assessment, action plan per channel. We are an innovative global healthcare company with a focus on immunology that extends to innovation in diabetes and transplant medicine. Across different countries, our talented teams are determined to deliver a best-in-class customer experience using the best of digital, artificial intelligence and personal know-how. With a focus on immunology that extends to innovation in diabetes and transplant medicines, we pursue progress to make a real impact on millions of patients around the world **Main responsibilities:** **Multichannel Engagement Strategy:** + Prepare and execute local strategic and operational plans with Marketing, Medical, and Customer Experience teams. + Develop channel requirements for GTMC and ensure effective multi-channel usage. + Align customer/brand value propositions with brand/GBU Glocal strategy. **Project Management:** + Contribute to the Customer Experience network, ensuring programs and tools are harmonized. + Implement best practice content strategy with marketing. + Set up and monitor KPIs with GTMC. **Data-Driven Decision Making:** + Analyze and share data monthly and quarterly to inform decisions. + Conduct ROI analysis on customer engagement strategies with GTMC. **Education & Training:** + Optimize processes and systems for a positive customer experience. + Train employees to meet customer expectations. **Communication & Collaboration:** + Implement content roadmap with MCO content lead. + Collaborate with local service colleagues and Customer Experience partner to enhance Customer Experience. **Agile Ways of Working:** + Communicate policy, procedure, and service changes. + Foster continuous improvement and adaptability to digital tools. **_About you_** **Soft and technical skills** : + Excellent communication skills, ability to engage people, + Creativity and focus on finding solutions to achieve results. + Persuasion, ability to work cross-functionally. + Marketing knowledge, strategic analysis and planning, project management, , + T knowledge and skills (Outlook, Word, Excel, PowerPoint), **Education** : + University degree preferably in Business Marketing/Digital marketing or related field. **Languages** : + Fluency in Hungarian and English, both written and spoken. \#LI-EUR **Pursue** **_progress_** **, discover** **_extraordinary_** Better is out there. Better medications, better outcomes, better science. But progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let’s be those people. At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, ability or gender identity. Watch our ALL IN video (https://www.youtube.com/watch?v=SkpDBZ-CJKw&t=67s) and check out our Diversity Equity and Inclusion actions at sanofi.com (https://www.sanofi.com/en/our-responsibility/equality-and-inclusiveness) ! Sanofi is dedicated to supporting people through their health challenges. We are a global biopharmaceutical company focused on human health. We prevent illness with vaccines, provide innovative treatments to fight pain and ease suffering. We stand by the few who suffer from rare diseases and the millions with long-term chronic conditions. With more than 100,000 people in 100 countries, Sanofi is transforming scientific innovation into healthcare solutions around the globe. Discover more about us visiting www.sanofi.com or via our movie We are Sanofi (https://youtu.be/96EwNjb1TLo) As an organization, we change the practice of medicine; reinvent the way we work; and enable people to be their best versions in career and life. We are constantly moving and growing, making sure our people grow with us. Our working environment helps us build a dynamic and inclusive workplace operating on trust and respect and allows employees to live the life they want to live. All in for Diversity, Equity and Inclusion at Sanofi - YouTube (http://www.youtube.com/watch?v=SkpDBZ-CJKw&t=2s)