Are you passionate about creating meaningful digital experiences that drive customer engagement? Do you enjoy working cross-functionally to translate insights into impactful digital solutions? This Customer Engagement Digital Project Lead role at Novo Nordisk might be just what you're looking for! Keep reading to learn more. 

The role 

As the Customer Engagement Digital Project Lead, you will be the go-to digital expert for the affiliate, driving customer-centric digital initiatives across the organization. Acting as a strategic partner to marketing, medical, and sales teams, you will lead the design and execution of digital solutions that enhance customer experience and engagement. This role blends hands-on project execution, digital operations, and cross-functional leadership in a fast-paced, brand-driven environment. Top responsibilities: 

Lead and execute digital engagement projects (websites, HCP portals, webinars, CRM flows) aligned with business and brand goals. 

Act as digital sparring partner for marketing teams, ensuring all campaigns are customer-centric and digitally enabled. 

Coordinate internal and external stakeholders (agencies, content teams, IT) from project scoping to post-launch optimization. 

Drive adoption and visibility of digital tools across internal teams and ensure training and change management are in place. 

Analyse performance and customer insights to continuously optimize platforms, content, and customer journeys. 

 

Qualifications 

Minimum 5 years of experience in digital project management or customer engagement, preferably in pharma, healthcare, or consumer health 

Master’s degree in Marketing, Digital, or a related field preferred 

Strong strategic mindset with a holistic approach to customer engagement and cross-functional collaboration 

Tech-savvy: comfortable with digital and web development terminology to engage effectively with technical teams and partners 

Fluent in both French and English, with excellent communication skills to operate in a cross-functional and international environment. 

 

About the Department 

Customer engagement team is part of the CUBE department. The CUBE department embodies the dynamic of excellence and transformation at Novo Nordisk France. Our primary objective is to evolve customer engagement by aligning the subsidiary's ambition with market needs, healthcare professionals' expectations, and patient journeys. Our second objective is to strengthen business and operational excellence by supporting decision-making and implementing new working methods. CUBE acts as a transversal lever serving field and headquarters teams, in close connection with other departments of the subsidiary 

 

Working at Novo Nordisk 

Novo Nordisk, a Danish pharmaceutical company owned by a foundation, has been present in France for 60 years. Novo Nordisk focuses its efforts on diabetes, hemophilia, growth disorders, and obesity. As a global leader in diabetes treatment for nearly 100 years, Novo Nordisk currently produces 50% of the world's insulin. Novo Nordisk's R&D is diversifying to cover the broader field of cardiometabolic diseases. Novo Nordisk employs over 70,000 people in 80 subsidiaries worldwide, and its products are marketed in 169 countries. 43,500 patients are included in clinical studies conducted worldwide. 

We place great importance on ensuring that diversity and inclusion are integral parts of our employees' careers: we regularly invite them to participate in various community engagement activities and also offer all our employees the opportunity to do one day of volunteer work per year. For Novo Nordisk, driving societal change involves taking concrete actions. Join us! 

 

Contact 

If you wish to apply, please send your application via our job posting. 

 

Application Deadline 

To apply, please submit your application online by 31/07/25.

The Novo Nordisk Group stands out for its way of conducting business with its triple bottom line approach: financial, social, and environmental responsibility. The company positions itself as a leader in green health and aims to positively influence biopharmaceutical sector practices regarding environmental footprint management. France is also committed to this dynamic. We aspire to develop a circular economy and achieve zero environmental impact by 2030. Novo Nordisk France's exemplary efforts have been recognized with the Choose France award for ecological transition.