No Relocation Assistance Offered Job Number #168157 - Hong Kong, Hong Kong, China **Who We Are** Colgate-Palmolive Company is a global consumer products company operating in over 200 countries specializing in Oral Care, Personal Care, Home Care, Skin Care, and Pet Nutrition. Our products are trusted in more households than any other brand in the world, making us a household name! Join Colgate-Palmolive, a caring, innovative growth company reimagining a healthier future for people, their pets, and our planet. Guided by our core values—Caring, Inclusive, and Courageous—we foster a culture that inspires our people to achieve common goals. Together, let's build a brighter, healthier future for all. It's a one-year contract role. **Job Summary** + Provide support to Customer Development Team, in establishing positive relationships with customers to support our strategic goals and enhance pet parent experience + Enhance effective promotion execution + Manage the relationship with customers and improve 6P KPIs across retail channels + Execute and implement customer specific plans, JBP and promotional campaigns to drive demand and achieve commercial goals of sales, market share, margin, within budget spend + Provide regular reports generation; Commercial 6P, data tracking and market intelligence + Any other Ad Hoc commercial activities **Principal Duties and Responsibilities** **%** **Task** 30% **Support in Customer Management and Coordination** + Maintain and manage proactive communication with customers on general enquiries + Customer claims management including Credit notes and rebates handling + Communicate Daily Stock status to customer + Product Quality case communication and coordination + Return Handling coordination + Manage and coordinate Trade Announcements 30% **Support in Hill’s 6P Execution and Demand Generation Programs:** + POSM Support, handling and coordination + Procurement of commercial promotion needs + Vendor creation for promotional events + Assist to implement and enhance execution of 6P excellence + Support Demand Generation Manager to leverage customer’s databases to implement shopper programs and events 30% **Reporting, Data Analytics to identify team opportunities:** + 6Ps Key Performance Indicators (KPIs) tracking + Promotion execution tracking, monitoring, maintenance + Update and help maintain customer sales reports and inventory management reports + Provide topline highlights to sales reports (internal and external reports); coordinate with Customer Development Team on key corrective areas needs on weekly basis e.g. Distribution 10% **Market Intelligence Tracking** + Competitors online and instore activities monitoring 100 **Total Percent (not to exceed 100%)** **_This is not an exhaustive list of duties or functions. Job task will be assigned based on business needs._** **Education/ Experience Requirements** + Undergraduate holder in business administration or related field + Professional experience in the similar area preferable experience in FMCG, retail (FMCG), nutrition, pet food business is a plus **Expected Areas of Skills** + Strong computer skills in Google suites and Excel + Excellent communication skills (internal and external, all levels) + Strong customer service skills. + Data entry experience + Proven experience to quickly analyze and interpret data thoroughly in complex and changing systems + Innovative and willing to continually drive process improvements + Excellent attention to detail and organization skills required. + Demonstrated ability to effectively manage processes. + Ability to think systemically and to identify and resolve problems. + Ability to manage stressful situations effectively and maintain a positive attitude + Collaborated and works effectively across functions + Proactive, Eager to learn & Responsible + On-time completion of work + A good team player & flexible + Fluency in Oral English and Mandarin is preferred **Leadership Competencies (Should match the Colgate Global Competencies)** + Planning/Priority Setting + Consumer/Customer Focused + Communicate Effectively + Give and Seek Feedback + Results Oriented + Agility based on business situations **Functional Competencies (Should match the Colgate Global Competencies)** + Analytical / Decision Making + Cross-Organizational Collaboration + Influence / Negotiation **Working Relationships (Key partnerships and reporting relationships)** + Does this position supervise: No + Report to Customer Development Manager + Customer Development Team + All areas and levels of Hill’s Commercial Team + HK Finance, CS&L and Marketing Team + External trade customers, vendors, etc. **Travel Requirements** Expected percentage of travel: 0 **Our Commitment to Inclusion** Our journey begins with our people—developing strong talent with diverse backgrounds and perspectives to best serve our consumers around the world and fostering an inclusive environment where everyone feels a true sense of belonging. We are dedicated to ensuring that each individual can be their authentic self, is treated with respect, and is empowered by leadership to contribute meaningfully to our business. **Equal Opportunity Employer** Colgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status (United States positions), or any other characteristic protected by law. Reasonable accommodation during the application process is available for persons with disabilities. Please complete this request form (https://docs.google.com/forms/d/e/1FAIpQLSdaxk\_eF4utznQoVHlxmL9jVFJbOkM4Oe5CAdKOg-h9EPdLfg/viewform) should you require accommodation. \#LI-On-site