At Amazon Logistics (AMZL), we are building a world-class last mile operation, where Last Mile Delivery Experience (LMDX) plays a key role. In LMDX we work for our customers. We aim to fulfill their necessities and delight them, building a consistent but customised delivery experience. We are continuously anticipating their needs by building the processes and products needed to make this happen.

The successful candidate will be self-motivated, passionate, highly analytical and detail-oriented, possess superior interpersonal and communication skills, and be comfortable working independently and leading a team to drive growth and change in a fast-paced environment. Bias for action is an absolute must, and candidates demonstrate a superior record of accomplishment of delivering results.

Please note this is a regional role so can be based out of any Delivery Station that is closest to you across either Sydney or Melbourne. Must be willing to travel (~25%).

Key job responsibilities
• Customer-Focus: Develop a thorough understanding of customer needs and pain points related to our deliveries, both existing and potential. Use that knowledge to design new services that enable Amazon to provide an exceptional delivery experience.
• Customer Research and Analytics: Design, execute, and analyze customer research to evaluate delivery experience and operational excellence, then recommending and following-through on solutions.
• Technical competence, because of AMZL's position in the Amazon value chain, you’ll need to become well-versed in multiple systems and processes that govern Trans systems, routing, address data, Customer Service, Fulfilment Centers etc.
• Stakeholder management: Build strong relationships with multi-disciplinary stakeholders globally to evaluate business priorities, define shared opportunities and requirements, and establish information sharing mechanisms.
• Team management: Lead and develop a team of Field Quality Assurance Specialist responsible for deep diving and resolving last mile delivery challenges through improved address quality data.
• Deliver Results: Lead difficult process improvement efforts incl. scope alignment with local and international teams, data analysis, and presenting results to senior management. Design short-term solutions with limited guidance.
• Manage Ambiguity: Understand difficult business problems across teams and manage several competing priorities ensuring critical projects remain visible to senior leadership and stakeholders.