Req ID 80530 | Belgrade, Serbia, ZF Serbia d.o.o. Pancevo

  

Customer Competence Employee

ZF is an innovation-driven company that develops volume production-ready products based on its own research and development efforts and thus invests in the future in a targeted way. We are expanding our teams in Serbia and looking for a new colleague to join ZF's Aftermarket team in Belgrade.

What can you look forward to as a Customer Competence Center Employee?

Central point of contact for all After Market customers (subregional/Country level) in all commercial matters out of the Customer Competence Center Administer, maintain, and monitor the execution of Customer Master Data (Address, Contacts, Prices, Payment/INCO terms, etc.); administer customer contracts and agreements Manage customer orders (order processing, clarifying order gaps and support for release/shipment, issuing invoices, order acknowledgments) Manage Customer Claims (raise a correction document, e.g., Credit note/debit note) Sales support by building good relationships and providing customers with information regarding, e.g., new products, prices, and availability. Proactively identify customer needs, offering new products and alternatives, sales & analysis reporting

Your Profile as a Customer Competence Center Employee:

Bachelor’s degree in economics, business administration, or similar 1-3 years of experience working in customer service, sales support, sales administration, etc. Good knowledge of MS Office (especially Excel), ERP systems (SAP would be an asset), knowledge of CRM, and Power BI would be an advantage Good communication (including negotiation) and interpersonal skills, as well as the ability to work as part of a team Advanced English skills; additional foreign language knowledge would be beneficial

 

Why should you choose ZF?

Competitive compensation and benefits offerings Organizational support to balance work and personal life Flexible work arrangements Career and skill growth opportunities

 

Be part of our ZF team as Customer Competence Center Employee and apply now!

Contact

Tatjana Ivanovic