At BayCare, we are proud to be one of the largest employers in the Tampa Bay area. Our network consists of 16 community-based hospitals, a long-term acute care facility, home health services, outpatient centers and thousands of physicians. With the support of more than 30,000 team members, we promote a forward-thinking philosophy that’s built on a foundation of trust, dignity, respect, responsibility and clinical excellence.

Summary:
Responsible for the evaluation, development and implementation of Customer Communication's Specialists. Support projects, programs and activities to support the strategic plans and goals of the Customer Communications Department, in collaboration with the Supervisor, Customer Communications.

Minimum Qualifications:

Other information:

Required Experience: 6 years Customer Service, of which 2 years must be in a Contact Center or as a Medical Concierge. 1 year in a Supervisory Role in related field. Must be detail oriented and flexible with changing priorities and deadlines. Demonstrated ability to work with cross functional teams. Strong organizational, writing and research skills a must. Must be proficient using Microsoft Office tools including Excel, Word, PowerPoint. Must be comfortable using different technologies/tools to provide data analysis and reporting for assigned projects. 

Preferred Experience is 1 year NICE Suite. Required specific skills include: self-motivated team-player with demonstrable success in a high stress, fast paced work environment. Must be available for on-call coverage in a 24/7 environment to ensure staffing needs are consistently met.

Education:
Essential:
* HS Graduate or Equivalent GED
Nonessential:
* Associates Degree


Education equivalent experience:
Essential:
* Required - High School or Equivalent; Preferred - Associates

 

Facility:

BayCare Health System, Access Center-BMGS

Location: Concourse Ctr

Status: Full Time, Exempt: No

Shift Hours: 8am -5pm

Shift: Shift 1

Shift 1 = Days, 2 = Evenings,  3 = Nights,  4 = Varies

Weekend Work: None

On Call: No

How often will this team member be working remotely? Hybrid

Equal Opportunity Employer Veterans/Disabled