Job Description

Are You Ready to Make It Happen at Mondelēz International?

Join our Mission to Lead the Future of Snacking. Make It Possible. 

You will improve value and service to your customers and improve supply chain efficiency. In addition, you  will use internal and customer data to optimize plans and to support joint initiatives with strategic customers.

How you will contribute

You will: 

Be the single point of contact for your customer portfolioManage escalations for complaints and disputes, and handle and resolve issues to ensure maximum customer satisfactionHelp achieve business and commercial objectives by achieving customer service targets, supporting the improvement agenda (internal process and external customer) and developing collaborative relationships cross-functionally and with customersWork with the order fulfilment team to report on KPIs, including root-cause analysis and improvement initiativesUse customer data to monitor on-shelf availability, depot-to-store service, stock holding and promotional sales. Use this information to drive decision making internally and with the customer in ways that maximize service levels and sales

What you will bring

A desire to drive your future and accelerate your career and the following experience and knowledge:

Experience in CS&L and with customersExperience in fast-moving consumer goods or consumer packaged goods companyStrong analytical and problem solving skillsSAP knowledge and expertise in MS OfficeCustomer orientation, strong influencing and communication skillsStrong focus on delivering productivities, service and KPIsTeam player, accountable, proactive thinking, flexibility

Tus tareas: 

Serás el punto de contacto del trabajo colaborativo con el clienteColaborarás con la detección de oportunidades y gestión sobre la solución que permita mejorar constantemente los KPI’s logísticos internos y con el cliente (Fill Rate, Instock, DOH, OSA, Found Rate)Contribuirás a alcanzar los objetivos de la compañía mediante la correcta gestión y seguimiento al abastecimiento regular – promocional del cliente en centros de distribución y tiendas.Mantener un BIAS forecast de sell out en tiendas en un alto nivel de accuracy para anticipar el consumo y así reducir el riesgo de quiebres.Operar bajo alineación interáreas y accionar con anticipación las gestiones requeridas para un abastecimiento impecable en tiendas (promociones, activaciones, sustituciones, entre otros)Conocer el E2E de la cadena y desarrollar optimizaciones en el manejo de datos que faciliten los análisis para la toma de decisionesDesafiarás las dinámicas de abastecimiento actuales para lograr eficiencias logísticas con clientes, que se traduzcan en ahorros para la compañía. Generando proyectos colaborativos internos y/o con clientes

Requisitos del cargo:

Ingeniero civil industrial, comercial o similar.Experiencia como CPFR en cuentas claves de al menos 6 meses.Alta capacidad analítica y gestión rápida sobre oportunidades.Orientado en logro de resultados y KPI’sConocimientos transversales de la cadena de abastecimiento y eficiencias logísticas.Habilidades para construir relaciones interpersonales y de negocios.Habilidad de trabajo en equipo, responsable, pensamiento proactivo, flexibilidadNivel de Excel intermedio – avanzado.Conocimiento en SAP deseable.Manejo de Power BI ideal, pero no excluyente.Experiencia trabajando con sistemas ASR y AWR

No Relocation support available

Business Unit Summary

Wacam is Mondelēz International’s Latin America presence with more the 1700 wonderful people proudly representing a diversity of cultures and nationalities. Wacam includes 13 countries: Colombia, Ecuador, Perú, Chile, Bolivia, Panamá, Costa Rica, Nicaragua, Honduras, Guatemela, El Salvador, República Dominicana, Puerto Rico. We make and distribute our global brands and local jewels such as Field, Club Social to over 190 million consumers. 

Mondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

At Mondelez International we work under a hybrid model, in which our offices at WACAM offer us a space for connection, collaboration and co-creation, with attendance being subject to the needs of the teams themselves and/or the business.

Where permitted by internal policies and local laws, new hires are required to be fully vaccinated with the COVID-19 vaccine as a condition of employment by their date of hire, unless they are granted a medical accommodation.

Job Type

Regular

Customer Collaboration (CLD)

Customer Service & Logistics