**Job Description** **Are You Ready to Make It Happen at Mondelēz International?** **Join our Mission to Lead the Future of Snacking. Make It Possible.** You will improve value and service to your customers and improve supply chain efficiency. In addition, you will use internal and customer data to optimize plans and to support joint initiatives with strategic customers. **How you will contribute** You will: + Be the single point of contact for your customer portfolio + Manage escalations for complaints and disputes, and handle and resolve issues to ensure maximum customer satisfaction + Help achieve business and commercial objectives by achieving customer service targets, supporting the improvement agenda (internal process and external customer) and developing collaborative relationships cross-functionally and with customers + Work with the order fulfilment team to report on KPIs, including root-cause analysis and improvement initiatives + Use customer data to monitor on-shelf availability, depot-to-store service, stock holding and promotional sales. Use this information to drive decision making internally and with the customer in ways that maximize service levels and sales **What you will bring** A desire to drive your future and accelerate your career and the following experience and knowledge: + Experience in CS&L and with customers + Experience in fast-moving consumer goods or consumer packaged goods company + Strong analytical and problem solving skills + SAP knowledge and expertise in MS Office + Customer orientation, strong influencing and communication skills + Strong focus on delivering productivities, service and KPIs + Team player, accountable, proactive thinking, flexibility **Tus tareas:** + Serás el punto de contacto del trabajo colaborativo con el cliente + Colaborarás con la detección de oportunidades y gestión sobre la solución que permita mejorar constantemente los KPI’s logísticos internos y con el cliente (Fill Rate, Instock, DOH, OSA, Found Rate) + Contribuirás a alcanzar los objetivos de la compañía mediante la correcta gestión y seguimiento al abastecimiento regular – promocional del cliente en centros de distribución y tiendas. + Mantener un BIAS forecast de sell out en tiendas en un alto nivel de accuracy para anticipar el consumo y así reducir el riesgo de quiebres. + Operar bajo alineación interáreas y accionar con anticipación las gestiones requeridas para un abastecimiento impecable en tiendas (promociones, activaciones, sustituciones, entre otros) + Conocer el E2E de la cadena y desarrollar optimizaciones en el manejo de datos que faciliten los análisis para la toma de decisiones + Desafiarás las dinámicas de abastecimiento actuales para lograr eficiencias logísticas con clientes, que se traduzcan en ahorros para la compañía. Generando proyectos colaborativos internos y/o con clientes **Requisitos del cargo:** + Ingeniero civil industrial, comercial o similar. + Experiencia como CPFR en cuentas claves de al menos 6 meses. + Alta capacidad analítica y gestión rápida sobre oportunidades. + Orientado en logro de resultados y KPI’s + Conocimientos transversales de la cadena de abastecimiento y eficiencias logísticas. + Habilidades para construir relaciones interpersonales y de negocios. + Habilidad de trabajo en equipo, responsable, pensamiento proactivo, flexibilidad + Nivel de Excel intermedio – avanzado. + Conocimiento en SAP deseable. + Manejo de Power BI ideal, pero no excluyente. + Experiencia trabajando con sistemas ASR y AWR No Relocation support available Business Unit Summary **Wacam is Mondelēz** **International’s Latin America presence with more the 1700 wonderful people proudly representing a diversity of cultures and nationalities. Wacam includes 13 countries: Colombia, Ecuador, Perú, Chile, Bolivia, Panamá, Costa Rica, Nicaragua, Honduras, Guatemela, El Salvador, República Dominicana, Puerto Rico. We make and distribute our global brands and local jewels such as Field, Club Social to over 190 million consumers.** Mondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. At Mondelez International we work under a hybrid model, in which our offices at WACAM offer us a space for connection, collaboration and co-creation, with attendance being subject to the needs of the teams themselves and/or the business. Where permitted by internal policies and local laws, new hires are required to be fully vaccinated with the COVID-19 vaccine as a condition of employment by their date of hire, unless they are granted a medical accommodation. **Job Type** Regular Customer Collaboration (CLD) Customer Service & Logistics At Mondelēz International, our purpose is to empower people to snack right through offering the right snack, for the right moment, made the right way. That means delivering a broader range of delicious, high-quality snacks that nourish life's moments, made with sustainable ingredients and packaging that consumers can feel good about. We have a rich portfolio of strong brands – both global and local. Including many household names such as Oreo, belVita and LU biscuits; Cadbury Dairy Milk, Milka and Toblerone chocolate; Sour Patch Kids candy and Trident gum. We are proud to hold the number 1 position globally in biscuits, chocolate and candy as well as the No. 2 position in gum Our 80,000 Makers and Bakers are located in our operations in more than 80 countries and are working to sell our products in over 150 countries around the world. They are energized for growth and critical to us living our purpose and values. We are a diverse community that can make things happen, and happen fast. Join us and Make It An Opportunity! Mondelez Global LLC is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected Veteran status, sexual orientation, gender identity, gender expression, genetic information, or any other characteristic protected by law. Applicants who require accommodation to participate in the job application process may contact 847-943-5460 for assistance.