Job Summary
Works daily to ensure customer payments across multiple lines of CSX business are processed timely and accurately to customer accounts. Utilizes credit bureau resources to review and approve/deny customer credit applications to establish or maintain customer relationships. Collaborates with Accounts Receivable team to provide long-term solutions to correct repetitive problems. Perform cash receipt reconciliations to ensure all treasury activity related to customer deposits is properly reflected within the general ledger and sub-systems.

Primary Activities and Responsibilities

Works in internal and external systems to identify customer payments and remittance detail, contacts customers for payment detail for matching with payments, identifies trends and patterns to resolve discrepancies to ensure payments are applied correctlyResolves complex cash and banking issues in a timely and professional manner. Prepares reconciliations, and research discrepanciesUtilizes various credit agencies and internal resources to evaluate customer credit applications for approval or denial, reviewing customer payment history and delinquencies to protect CSX assetsCollaborates with Technology and other Business Partners to resolve, improve, and implement solutionsMiscellaneous activities and responsibilities as assigned by manager

Minimum Qualifications

AA Degree/2-year undergraduate degree program1 or more years of experience in Accounting, Finance, Cash Applications or Collections.

Equivalent Qualifications

High School Diploma or GED3 or more years of experience in Accounting, Finance, Cash Applications or Collections

Preferred Qualifications

Bachelor's Degree/4-year Degree3 or more years of experience in Accounting, Finance, Cash Applications or CollectionsExperience with SAP

Knowledge and Skills

Detail orientedProficient in Microsoft Office Suite (Excel)Ability to identify trends and patternsHighly analyticalAbility to address multiple priorities in a fast-paced environmentExceptional interpersonal communication skills to build relationships with customers