Do you want to help create the future of healthcare? Our name, Siemens Healthineers, was selected to honor our people who dedicate their energy and passion to this cause. It reflects their pioneering spirit combined with our long history of engineering in the ever-evolving healthcare industry. 

We offer you a flexible and dynamic environment with opportunities to go beyond your comfort zone in order to grow personally and professionally. Sound interesting? 

Then come and join our team as Customer Caring Center Manager.

Your mission and responsibilities:

Lead and coach the Customer Care team to ensure the delivery of standardized workflow with quality customer service (i.e. registration, clarification, dispatch, spare part logistic, service confirmation, warehouse management)

Monitor service work assignments and team schedule planning with proper data collection for any service incident.

Manage service logistic and warehouse activities, i.e. Spare parts order and return from / to global CS Logistic Centers & tools / testing equipment delivery.

Continuously review, improve, and streamline customer service processes and workflows to enhance productivity.

Regular review with Regional team for product data, installed base and service performance.

Handle ad hoc assignments and special projects as assigned.

Your qualifications and experiences:

Bachelor’s degree holder or above

5+ years’ of supervisory experience is preferred

Knowledge in SAP & experience in digital transformation will be an advantage.

Self-initiated, well-organized, and attentive to details

Good people management with strong interpersonal, coaching and problem-solving skills

Fluent in Cantonese, English and good command in Mandarin is a plus

Proficiency in MS Office

Our global team: We are a team of 66,000 highly dedicated employees across more than 70 countries passionately pushing the boundaries of what’s possible in healthcare to help improve people’s lives around the world. As a leader in the industry, we aspire to create better outcomes and experiences for patients no matter where they live or what health issues they are facing. Our portfolio, spanning from in-vitro and in-vivo diagnostics to image-guided therapy and innovative cancer care, is crucial for clinical decision-making and treatment pathways.
Our culture:We are part of an incredible community of scientists, clinicians, developers, researchers, professionals, and skilled specialists pushing the boundaries of what’s possible, to improve people’s lives around the world. We embrace a culture of inclusivity in which the power and potential of every individual can be unleashed. We spark ideas that lead to positive impact and continued success.As an equal opportunity employer, we welcome applications from individuals with disabilities.We care about your data privacy and take compliance with GDPR as well as other data protection legislation seriously. For this reason, we ask you not to send us your CV or resume by email. We ask instead that you create a profile in our talent community where you can upload your CV. Setting up a profile lets us know you are interested in career opportunities with us and makes it easy for us to send you an alert when relevant positions become open.
To all recruitment agencies: Siemens Healthineers does not accept agency resumes. Please do not forward resumes to our jobs alias, employees, or any other company location. Siemens Healthineers is not responsible for any fees related to unsolicited resumes.