Location

Summerville - 212 Brighton Park Blvd

Business

At Brookfield Residential, a leading North American land developer and homebuilder for over 65 years, we have had one goal in mind – creating the best places to call home. From the development of award-winning, master-planned communities to the creation of well-designed homes, we are committed to cultivating exceptional life experiences for our customers, partners, employees, and members of the community.

As part of Brookfield — one of the largest alternative asset managers in the world — we harness our resources to bring a fresh approach, unparalleled creativity, relentless innovation, and sound Sustainability practices to the planning, development, and management of buildings everywhere. From offices, retail spaces, and logistics facilities to multifamily residences, hospitality establishments, and mixed-use structures — we are reimagining real estate from the ground up.

If you're ready to be a part of our team, we encourage you to apply.

Job Description

Overview:

The Customer Care Technician reports to the Director, Customer Service or Manager, Customer Care to provide timely, efficient and quality services, with a high level of professionalism to all Brookfield homeowners. Efforts to ensure customer satisfaction at all Brookfield Residential communities will remain utmost priority.

Key Deliverables:

Schedule appointments with trades/homeowners to complete necessary after sales service - meet with homeowners to go over scheduled 30 day / 1 year / 2 year and call-in deficiencies; complete necessary builder deficiencies as per homeowner request, and confirm if trade deficiencies have been completed. Ensure a satisfactory resolution is met for all warranted deficiencies.

Respond to Service Orders with resolution to all concerns - contact  homeowner upon receipt of Service Order for scheduling; coordinate subcontractors when applicable; resolve items on homeowner list; procure sign-off from homeowner when possible

Provide mediation between homeowners and subcontractors, or subcontractors to subcontractors as needed; provide solutions and work to resolve any differences in opinion

Model Conversions and HOA Punch List - coordinate with Sales Marketing representative to procure model close down list; determine and resolve which items can be resolved directly by Service Department; Arrange subcontractors scheduling for completion of items; complete any subsequent lists which may occur once home has been sold

Provide support staff to superintendents - provide back-up for Construction Managers as needed; act as a technical advisor on occasions when Production Manager has appointment to meet with homeowner

Special Projects - provide services for those projects such as determination of problems with structures, scheduling appropriate individuals to resolve any concerns, as well as providing “hands on” services such as non-trade oriented repairs

Participate in rotation for Emergency Service Pager duties - respond to homeowner telephone calls that are emergency in nature; contact homeowners to provide them with information as to “how” call will be responded to; contact necessary subcontractors when appropriate; contact office on first available occasion to ensure documentation

Conduct Customer Orientations for Model and Spec homes - coordinate with Sales Department for scheduling of necessary customer walk-throughs; conduct walk-through of Model / Spec homes with Sales Manager and Purchaser; schedule and complete all repairs/items as agreed upon (by Sales Department) during homeowner walk-through, involving subcontractors as necessary Reporting

Report via completed Service Orders status of same; weekly response to Service Director of Status of any outstanding Customer Orientation or Post settlement list; upgrade aging reports and service work orders

Cost Control - proceed in all endeavors with efficient spending of funds; ensure adequate planning for necessary materials for, and coordination of, any job including advance purchase of materials as required

What You Bring:

Great with time management and delegation skills and general tasks

Personable and manages projects appropriately

Strong general communication and organization skills specifically with homeowners and trade partners

Prior construction knowledge is a plus but not required

General knowledge and experience of repairs, tradesman disciplines such as, but not limited to, drywall, painting, tile, carpentry, and basic plumbing and electrical

Excellent knowledge and capacity to operate power and hand tools

What We Offer:

We are proud to offer our employees what they value most:

Competitive compensation

Excellent extended medical, dental and vision benefits beginning day 1

401(k) matching, vesting begins day 1

Career development programs

Charitable donation matching

Paid Volunteer Hours

Paid parental leave

Family planning assistance including IVF, surrogacy and adoptions options

Wellness and mental health resources

Pet insurance offering

A culture based on our values of Passion, Integrity and Community

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Brookfield Residential participates in the E-Verify process to confirm the eligibility of candidates to work in the United States.

We are proud to create a diverse environment and are proud to be an equal opportunity employer. We are grateful for your interest in this position, however, only candidates selected for pre-screening will be contacted.