Position: Customer Care Technical Intern

Location: Naucalpan de Juarez, Mexico

Duration: 1 year

Education Recommendations: Currently studying Telecommunications Engineering, Information Technology, Computer Science, Electrical Engineering or related fields. 

PLEASE NOTE THIS POSITION IS ONLY FOR ACTIVE UNDERGRADUATE STUDENTS

Role Overview:

As a Customer Care Technical Intern at Nokia your key contributions will include developing and maintaining automation scripts for Nokia products and assisting in customer activities, directly engaging with telecom providers in Latin America. You'll gain hands-on experience with technologies such as Java, Python, and Linux while promoting best practices in automation and database management. 

About Team:

You will join the dynamic Services & Care of Market team within Cloud and Network Solutions. Work in a hybrid environment that balances remote flexibility with in-person collaboration, utilizing cutting-edge virtual tools. Enjoy a collaborative culture that prioritizes professional development, with mentorship opportunities from industry experts. Experience the thrill of helping service providers thrive in a rapidly evolving landscape where your efforts can make a significant impact. 

Apply Now!
 

What is Nokia looking from me:

Strong Programming Skills: Proficiency in Java, JavaScript, C++, Python, or similar languages.Familiarity with Linux/Unix Environments: Ability to navigate and utilize Linux/Unix systems effectively.Intermediate to advanced Office 365 Skills: Proficiency in Power BI and PowerApps.Excellent Communication Skills: Strong verbal and written communication abilities in English.Familiarity with GenAI: Interest in and understanding of Generative AI technologies.

It would be nice if you also had:

Automation Skills: Experience in developing and maintaining automation routines and health checks.Adaptability and Creativity: Willingness to work in cross-functional teams and bring innovative solutions.

As part of the team, you will:

Develop and maintain scripts for automation routines for Nokia products.Conduct health checks for Nokia products using scripts.Create and manage scripts for automating database tasks.Compare different databases through automated scripts.Engage in customer activities with Customer Care Managers.Collaborate with Customer Care Technical Leads during customer activities.

Join our dynamic team to work on cutting-edge technologies, develop impactful automation solutions, and collaborate with industry leaders. Join us for an exciting journey in the telecommunications industry, surrounded by a supportive team that values innovation and work-life balance