Camping World is seeking a Customer Care Team Agent for our growing team.

Our Good Sam RV ProCare Mobile Repair Team has a fantastic opportunity to become a true partner in helping us grow our business. We are looking for driven and high-energy Customer Care Representatives who work remote and are responsible for processing customer inquiries, scheduling appointments, and providing exceptional customer service to customers who are looking for Mobile RV Repair information through phone or email.

What You'll Do:

Answer all customer calls promptly and professionally – while discussing and identifying the problem the customer is having.Promptly schedule the customer appointments and follow up with each customer to ensure that they are kept informed. Owning the customer from start to finish is required – communicating with them and updating them throughout the process.Ensure that the platform being used is kept up to date, accurately reflecting all interactions with the customer.Identify the appropriate response and strategy to solve customer issues as quickly as possible.Various special projects, as assignedCompletes other duties as assigned

What You'll Need to Have for the Role:

High school diploma or equivalent; college degree or some college preferred2 + years of customer service and/or 1-2 years related experience. Call center experience preferredStrong oral and written communication skills with the ability to communicate at all levels of the organizationThe ability to work under pressure and manage multiple tasks at one time.Strong decision-making abilitiesBasic computer knowledge and ability to learn in-house computer programs essentialAbility and desire to learn about marine, watersports, hunting, camping, and fishing product linesSuccessfully collaborate with team members and other personnel throughout the Company.

General Compensation Disclosure

The pay range for this role considers several factors in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.   At Camping World, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the factors stated. A reasonable estimate of the current range is listed below. 

Pay Range:

$17.96-$21.74 Hourly

In addition to competitive pay, we offer Paid Time Off, 401(k), an Employee Assistance Program, Good Sam Roadside Assistance, discounts, paid parental leave (if eligibility is met), Tuition Reimbursement (if eligibility is met), and on the job training opportunities. Full-time associates are offered a comprehensive benefit package including medical, dental, vision and more! Part-time associates are offered access to dental & vision coverage! For more information please visit: www.mycampingworldbenefits.com

We are an equal employment opportunity employer. The Company's policy is not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, veteran or uniformed service-member status, genetic information, or any other basis protected by applicable federal, state, or local laws.