Company Description

What we are looking for 

Our partner is a well-known international company. They are the choice to the majority of global leaders of process equipment and device manufacturing within the semiconductor industry. Consistently delivering innovation, best-in-class reliability and cost of ownership, with a solution that are optimized for value within their applications.

 Currently, they are opening their new service center in Bulgaria, and we are looking for a motivated and eager-to-learn professional to join their team in the role of:

Lead F&A Customer Care with German and English, who will join us from our office in Sofia, Bulgaria.

 

Job Description

Responsibilities:

Directs, administers, and controls the day-to-day operations and activities in an assigned area to deliver KPIs.Sales order & Claims creationMaintenance of customer portalCustomer query handling related to TAT or amendments to orders   Disputes / Issue resolution and RCA Claims and Returns ManagementCustomer data managementTransaction Accuracy AuditMIS reporting Data analysis and creating designated reports and presentations Participate in calibrations to ensure consistent scoring & feedbackMake recommendations and drive improvementHelp enhance product/process knowledge of new/existing team membersEnsure that internal policies, procedures, and compliance regulations are being followedCustomer/Client InteractionsLeverage process knowledge to proactively identify areas of concern & highlight to the service excellence teamPrepare TNI, publish and execute for 100% closureReal Time Support (Production/Live Support) on the floor according to business requirement

Qualifications

Requirements:

Fluency in German and English on level B2 Experience in the Customer Support/Care area (preferably at least 2 years)Understanding of Order ManagementExtremely good verbal & written communication skillsPresentation, Feedback & Coaching skills - advantageHands on experience on Oracle, MS-Excel and Power Point - advantageUnderstanding of transactional quality

Additional Information

What we offer:

Long-term job security with permanent contractAdditional health insurance and life insuranceFood vouchersRegular shifts, Mon-Fri Competitive salary + extra bonusesWorld-class on-the-job trainingMultisport card partially covered by the companyYou will become part of a recognized international market leader and can enrich your CVAn ambitious corporate culture that encourages internal promotions and professional developmentTeam building and social activities, volunteer participation, charity events and much moreApply and you will get the full broad information about your possibilities with us

All your information will be kept confidential according to EEO guidelines.