Are you a proactive, dependable, problem-solver with a passion for delivering top-tier customer service? Do you thrive in a fast-paced environment, taking full ownership of issues and seeing them through to resolution? Are you comfortable working independently but also value collaboration and teamwork?
ABOUT US:Deluxe Merchant Services+ is a complete payment processing solution that accepts a wide range of payment methods, simplifies PCI compliance and deposits money in your bank account while delivering smooth checkout experience. We are an industry-leading payment processing company that provides our partners and merchants with powerful in-store, online, and mobile payment solutions. Our technology is paired with the latest in payment security and backed by superior customer service. We help business pay, get paid, optimize, and grow.
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RESPONSIBILITIES:Are your communication skills sharp, your organizational habits solid, and you are confident working with cross-functional teams to get the job done right? If you’ve got a knack for tech troubleshooting, experience with government payment gateways, and pride yourself on being calm under pressure—this role was made for you!
A successful candidate is highly productive with minimal guidance or supervision, dependable, self-motivated, with the ability to work independently in a multi-task environment as well as part of a team. You have professional oral and written communication, pay attention to detail, and approach work in a meticulous and thorough manner. Whether it’s resolving a technical issue, answering an account inquiry, or addressing an escalated concern, you bring professionalism, patience, and a solutions-oriented mindset to every conversation.
Responsible merchants utilizing our government payment gateways
Answer inbound calls from high impact merchants and sales associates and resolve issues at an advanced level
Take a full ownership of issues with a strong emphasis on customer satisfaction.
Resolve escalations by Level I/Level II reps
Point of contact for a select group of high volume, high visibility customers
Process inbound calls to the point of resolution, effectively handle customer inquiries, complaints, technical troubleshooting, and requests for account information
Collaborate with cross functional departments to research and fully resolve customer issues
BASIC QUALIFICATIONS: (Required)HS/GED AND 1 year of customer service or related experience; OR Associate's Degree and 0 years of experience
Intermediate knowledge of Microsoft Office, Word and Excel
Must be 18 years of age or older
PREFERRED QUALIFICATIONS: (Desired but not required)Associates Degree
Prior Deluxe Merchant Services Operations experience
Customer service and/or technical troubleshooting experience
Experience producing professional client-facing documentation
Ability to competently analyze and prioritize information to make appropriate recommendations, solving problems by gathering information and evaluating options
Benefits
In line with our commitment to employee wellbeing, our total rewards benefits package is designed to support the physical, financial, and emotional health of our employees, tailored to meet their unique and evolving needs. Our approach considers our employees’ whole selves, ensuring they can thrive both in and outside of work. Here are some of the benefits we offer, which may vary based on role, location, or hours worked:
Healthcare (Medical, Dental, Vision)
Paid Time Off, Volunteer Time Off, and Holidays
Employer-Matched Retirement Plan
Employee Stock Purchase Plan
Short-Term and Long-Term Disability
Infertility Treatment, Adoption and Surrogacy Assistance
Tuition Reimbursement
These benefits are designed to enhance the health, protect the financial security, and provide peace of mind to our employees and their families.
Deluxe Corporation is an Equal Employment Opportunity employer:
All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, disability, sex, age, ethnic or national origin, marital status, sexual orientation, gender identity or presentation, pregnancy, genetics, veteran status or any other status protected by state or federal law.
Please view the electronic EEO is the Law Poster which serves to inform you of your equal employment opportunity protections as part of the application process.
Reasonable Accommodation for Job Seekers with a Disability: If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to deluxecareers@deluxe.com.