**Job Description Summary** Provide exceptional service to all internal and external customers through effective use of contact handling skills and techniques. Subject Matter expert in product, processes and policies. Primary contact for Key Focus accounts and/or business, Sales Force, Product End Users. Responsible for meeting business objectives and targets as defined for this position, supporting and building relationships with Business Unit(s), effectively communicating, driving process improvements and guiding processes to meet customer expectations. **Job Description** We are **the makers of possible** BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities. We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you’ll be supported to learn, grow and become your best self. Become a **maker of possible** with us. **Responsibilities:** + Composes accurate and appropriate replies to all customer contacts across multiple channels (phone, chat, fax, email), ensuring professional and courteous interactions while maintaining detailed records in appropriate databases in compliance with company and regulatory policies. + Reviews orders for accuracy and completeness, enters data into ERP systems, handles special orders (government, donations), supports shipping schedules, and works with business planners to manage stock shortages while meeting established accuracy standards and turnaround times. + Investigates service complaints, credit requests, and return authorizations while ensuring potentially serious incidents are escalated appropriately, coordinating with internal departments (Contracts, Sales, Operations, Supply Chain) to support customer requests and find timely resolutions. + Handles all complaints according to FDA/ISO/cMDR and other medical device regulations including HIPAA requirements, maintains subject matter expertise in products, processes, and policies, and ensures proper documentation of all customer interactions. + Serves as a mentor for new hires, assists less experienced specialists with complex inquiries, participates in process improvement efforts, provides feedback for department reference materials, and supports cross-functional teams, marketing promotions, and product launches. **Requirement Qualifications:** + Highschool Diploma + Must be able to work shifts ranging from 7:00am – 7:00pm EST/EDT + Knowledge of Supply Chain Management and previous experience leading or participation in cross-functional projects. + Proven ability to analyze data and use critical thinking skills to think outside the box. + Knowledge of Customer Support software included phone system, ERP and workforce management. + 2+ years business related experience in a customer contact center **Preferred Qualifications:** + Customer Focus, Customer Service, Data Entry Skills, Listening, Phone Skills, Verbal Communication, Written Communication, Critical Thinking Skills, Relationship Building, People Skills, Interpersonal Savvy (Team Orientation), Problem Solving. + Demonstrated ability to work effectively under pressure when needed in a deadline-oriented environment. + Ability to successfully multi-task and manage several diverse responsibilities in a timely and accurate manner. + Strong computer skills + Associate’s /Bachelor’s Degree (business or related studies) **Physical Requirements** This individual will work in an office environment with moderate noise. While performing the duties of this job, the employee is regularly required to stand, walk, sit and use hands to manipulate, handle or feel objects, tools, controls and office equipment. The employee frequently is required to talk and hear. The employee is occasionally required to reach with hands and arms and stoop, kneel or crouch and stand for extended periods of time. This individual will work in an office environment with moderate noise. Infrequent lifting of over 25 lbs. will be required. At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting. For certain roles at BD, employment is contingent upon the Company’s receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required. Consistent with BD’s Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law. **Why Join Us?** A career at BD means being part of a team that values your opinions and contributions and that encourages you to bring your authentic self to work. It’s also a place where we help each other be great, we do what’s right, we hold each other accountable, and learn and improve every day. To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you’ll discover a culture in which you can learn, grow, and thrive. And find satisfaction in doing your part to make the world a better place. To learn more about BD visit  https://bd.com/careers Becton, Dickinson, and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally-protected characteristics. \#earlycareer Required Skills Optional Skills . **Primary Work Location** USA TX - San Antonio **Additional Locations** **Work Shift** Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.