Starting compensation: $20-$23 per hour (DOE)

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Shift Details: Sunday to Thursday; 8am-5pm

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Shamrock anticipates closing the application window for this job opportunity on or before December 31, 2025 

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Job Summary: As a Customer Operations Specialist I, you will be a member of a team that provides Best in Class customer service in the Food Service industry. You will actively engage with our customers to ensure their needs are met and that their experience exceeds expectations. You will be a problem resolution expert that will partner with other cross-functional departments within the company to fulfill customer orders. 

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Essential Duties: 

\n\nResearch, respond and resolve customer delivery issues or off day requests.\nReceive, research and process customer credits.\nResearch various systems to answer internal/external customers regarding status of their delivery and proactive late delivery communication.  Level II support and additional level of details due to complex inquiries that cannot be resolved by Level I.\nResearch and respond to unassigned leads.\nReceive, research, and respond to inbound phone inquiries, email inquiries (cases) and update SMS inquiries from internal/external customers to assist them in problem resolution and next steps as applicable.\nBackup on order entry and order management as needed received from internal/external customers direct by phone, email, or SMS.  \nCase management in Salesforce to research, respond and close internal/external customer inquiries.\nResearch and respond to documents requests including invoices and other miscellaneous requests.\nRotation of duties can vary daily/weekly, to include email communications, Inbox Management, internal and/or external customer transactions and requests.\nOther duties may be assigned.\n\n

Qualifications: 

\n\nHighschool diploma or General education degree (GED)\n1+ year relevant experience in a prior company performing similar duties\nMust have excellent written and verbal communication skills.\nProficient in Microsoft Office suite; Word, Excel, PowerPoint, and Outlook.\nSalesforce or Customer Relationship Management (CRM) software experience preferred.\nMust be flexible and willing to work the demands of the department which are subject to weekends, and holidays.\n\n

Corporate Summary: 

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At Shamrock Foods Company, people come first – our associates, our customers, and the families we serve across the nation. A privately-held, family-owned and -operated Forbes 500 company, Shamrock is an innovator in the food industry and has been since being founded in Arizona in 1922.

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Our Mission: 

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At Shamrock Foods Company, we live by our founding family’s motto to “treat associates like family and customers like friends.”

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Why work for us?

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Benefits are a major part of your overall compensation, and we believe offering them at an affordable cost is not only the right thing to do, but it helps keep you and your family healthy.  That’s why Shamrock Foods pays for the majority of your health insurance, allowing you to take home more of your paycheck.  And it doesn’t stop there - our associates also enjoy additional benefits such as 401(k) Savings Plan, Profit Sharing, Paid Time Off, as well as our incredible growth opportunities, continued education and wellness programs.

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Equal Opportunity Employer

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Shamrock Foods Company is an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, veteran status, sexual orientation, gender identity or any other basis protected by applicable law.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
\r\nThis employer is required to notify all applicants of their rights pursuant to federal employment laws. \r\nFor further information, please review the Know Your Rights notice from the Department of Labor.

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