Professional Summary The Customer Service Specialist plays a critical role in supporting energy efficiency initiatives by providing exceptional service to customers through inbound and outbound communications. This fully remote position requires a proactive, detail-oriented individual who can manage a high volume of calls and emails while promoting program participation, resolving inquiries, and maintaining accurate records. The ideal candidate is a strong communicator with a passion for helping others and a commitment to delivering high-quality service in a fast-paced environment. Key Responsibilities + Answer incoming customer calls and log all interactions accurately. + Manage multiple phone lines and programs, including transferring calls appropriately. + Promote participation in energy efficiency programs based on customer eligibility. + Resolve customer inquiries related to products, services, billing, and program details. + Maintain positive relationships with customers by delivering empathetic and responsive service. + Address and resolve customer complaints, escalating and recommending solutions as needed. + Make outbound calls to schedule appointments, conduct surveys, and promote program offerings. + Follow up on unresolved customer calls to ensure timely resolution. + Provide accurate updates on application status and rebate check processing. + Enter and maintain customer data in tracking systems and databases. + Support Program Managers, Energy Engineers, and Energy Advisors with administrative tasks. + Communicate with customers via phone, email, and other media channels. + Maintain consistent attendance and punctuality to meet performance expectations. Qualifications + High school diploma or equivalent required; Associate’s degree preferred. + 1–2 years of customer service experience, ideally in a fast-paced environment. + Strong verbal and written communication skills. + Ability to manage a wide variety of tasks and prioritize effectively. + Detail-oriented, organized, and self-motivated. + Experience resolving customer issues and understanding program parameters. + Proficient in Microsoft Office Suite (Word, Excel, Outlook). + Strong data entry skills and familiarity with customer tracking systems. + Ability to analyze data and solve practical problems. + Basic math skills including fractions, percentages, and ratios. + Bilingual in English and Spanish preferred. + Flexible availability, including evenings and weekends as needed. Pay and Benefits The pay range for this position is $19.00 - $21.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully remote position. Application Deadline This position is anticipated to close on Sep 20, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.