Requisition ID: 59538
Position Type: FT Fixed Term
Workplace Arrangement: #LI-Onsite
This role centers on building relationships with high-volume clients by understanding their needs, ensuring timely delivery, resolving issues, and driving continuous improvement through feedback and performance tracking. It also involves expanding the client base, analyzing performance metrics, and staying informed on market trends to align strategies with company goals.
Work Location: Dubai, UAE
Reporting Line: Customer Care Team Lead
Collaborate closely with the production and warehouse teams to monitor inventory levels and ensure the availability of products for timely delivery. Market Insights: Stay informed about industry and market trends and incorporate best practices into client strategies. Qualifications and skills Preferably a Bachelor’s or master’s degree in business, relevant experience. Preferably have previous working experience as a Customer Services Executive for a minimum of 3 - 5 Years. Due to the nature of the role and the region you will support, we require someone who is fluent in Arabic. Proven experience in senior key account management, preferably within the food industry sector. Preferably have prior working knowledge in SAP & Salesforce system. Strong leadership and team management skills. Exceptional communication, negotiation abilities, strategic thinking and problem-solving capabilities. Results-driven mindset with a focus on achieving growth objectives. Strong client facing attitude with excellent communication skills (written and verbal proficiency in English is a must). Ability to multi-task, prioritize, and manage time effectively. Industry awareness with sound knowledge of software, and usage of collaborative tools. Analytical ability with presentation skills.
Beware of scams online or from individuals claiming to represent us. A Kerry employee will not solicit candidates through a non-Kerry email address or phone number. In addition, Kerry does not currently utilise video chat rooms (e.g., Google Hangouts) to conduct interviews. Refuse any request that asks you to provide payment to participate in the hiring process (e.g., purchasing a “starter kit,” investing in training, or something similar). Kerry will not ask you to pay any money at any point in the hiring process with the exception of reimbursable travel expenses. In addition, any payments made by Kerry will be from official firm accounts bearing the Kerry name.
Recruiter: #LI-RG1
Posting Type: LI