IAA, an RB Global Inc. company,. is seeking a Buyer Care Specialist to join our team on site in Westchester, IL.

Here at IAA, excellent customer service is at our core. That's why our Buyer Care Specialist play such a meaningful role in the operation of our service centers.

Buyer Care Specialist embody our "team player" values, by providing an outstanding experience for our internal and external customers through various communication channels helping IAA focus on business and branch growth.

It’s important that our support teams are available when our buyers need them most, as such, our Specialists will require flexible availability to work an assigned 5 day work schedule within our hours of operation: Monday- Friday (6am-7:30pm CST) and Saturdays (8am-5pm CST).  

Provide customer support for all customers, external and internalResponsible for registering prospective buyers, verifying documents meet IAA requirements and applicable state lawsResponsible for online setup to allow buyers to participate in online biddingReviewing accounts set up at branches to ensure accuracy and compliance with IAA requirements and applicable state lawsAnswer customer inquiries originated via phone call, online chat, or e-mail, and offer resolutions; with the objective being "one contact resolution"Act as liaison between customers and branchesIf language support, translate for branches, dispatch centers, and sister companies when called upon to do so

 

Key Performance Indicators:

Ability to understand IAA procedures and state licensing laws pertaining to buyer registrationDevelop a thorough knowledge of ASAP to be able to review buyer accounts and stock files and communicate requirements to external and internal customersDevelop working knowledge of the IAA Website and its bidding tools to be able to aid customers to navigate the Website, educate them on the use of bidding applications, and maintain online accountsThorough knowledge of branch operations imperative to communicate with customers

 

Preferred Requirements:

Minimum 3 years of Customer Service ExperienceMust be proficient in the use of Outlook, Word, and ExcelAutomotive, insurance, and/or rental car industry experiences a plusBi-lingual English/Spanish skills are a plus

In return for your excellent skills and abilities, we offer a benefits package including health insurance, 401K, STD/LTD, Life Insurance/AD&D, paid holidays, and vacations.

The expected compensation for this role is at $18/hour. Pay is based on several factors including but not limited to education, work experience, certifications, etc.