**In these roles you will** **be responsible for:** + Front line support for Opera PMS (Cloud & On-Prem) and other Wyndham approved PMS incidents & tickets + Manage customer reported, automated and human generated alerts relating to service status as first responder, acknowledge them, take corrective action following standard operating procedures + Understanding of the following monitoring concepts: Infrastructure, systems, application health, system availability, latency, performance, and end-to-end monitoring. + Exchange online (Mailbox creation, management, migration, mail-flow etc.) + Basic knowledge in Networking (TCP/IP, DNS) + Should be versatile in problem solving and resolve complex issues ranging from OS and application faults to creatively improving solution design **Requirements for this role include:** + Preferably with a college degree in Hospitality Management, or equivalent + Strong administrative skills are essential, with outstanding demonstrated coaching and development skills. + Two years’ experience working on or with computer hardware, computer software, and/or computer networks. + One year post-secondary education in computer science, or two years’ in another field is considered an asset. + Minimum of a High School diploma is required + Fluent in reading, writing and spoken English language skills. + Fluent in reading, writing and spoken Mandarin language skills. + With excellent personal presentation and interpersonal skills, good problem-solving ability and be proficient in Hotel property management systems, in particular Opera and other PMS. + Experience in the hospitality field is an asset