Remote Customer Care Representative Location: Must reside in Texas, Arizona, or Colorado Type: Full-Time | Contract | Remote Pay: $16.50 About the Role Join a fast-paced, remote team delivering exceptional customer experiences across phone, chat, and email. If you're empathetic, tech-savvy, and thrive on solving problems with kindness and clarity—this role is for you. What You’ll Do + Listen actively and respond with empathy + Resolve issues quickly using internal tools + Assist with orders, returns, refunds, and product info + Guide customers through website navigation and selection ✅ What You Bring + Customer service experience + Strong communication skills + Comfortable with Microsoft Office + High School Diploma or equivalent Schedule + Standard: Mon–Sat, 8 AM–5 PM MST / 9 AM–6 PM CST + Peak (Nov–Jan): Mon–Sun, 7 AM–6 PM MST / 8 AM–7 PM CST + Shifts assigned post-training based on availability Training + Day 1: Paid orientation (2 hrs) + Weeks 1–3: Full-time training, Mon–Fri + Attendance is required Remote Setup + Quiet, distraction-free workspace + Internet: 50 Mbps down / 10 Mbps up (no wireless providers) + Equipment provided: Laptop, mouse, headset + Casual dress code Perks + Quarterly discount codes for premium lifestyle products + Overtime opportunities during peak season Pay and Benefits The pay range for this position is $16.50 - $16.50/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully remote position. Application Deadline This position is anticipated to close on Sep 19, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.