Position Title: Customer Care Representative

Work Base: HOC - Mandaluyong City

Qualifications: College graduate (preferably IT-related course); with above average computer skills; effective written and verbal communication skills; effective problem solving skills 

 

Job Description:

CSR serves as the single point of contact and central reception for all computing concerns and inquiries . He/She shall also handle escalation, monitoring, and client feedback mechanisms.

 

Tasks, Duties & Responsibilities:

* First level phone-in, email and walk-in technical support for helpdesk, hardware/software, network and SAP queries

* Facilitate requests for SAP password reset, access in Pethub and enable PC username in Active Directory

* Centralized local dispatch of helpdesk, network and or SAP related queries or problems to helpdesk, network support and or SAP support personnel

* Update end users of progress of requests or status or repair

* Preparation of daily regular status report of all support services activities rendered

* Preparation of software and hardware problem incidence reports as may be required

* Assist in the installation of Cisco certificates

* Creation of PG WiFi username and password send to users thru email

* Assist users in Office 365 Self Service password reset

* Provide SAP Logon Pad to client users

* Perform other analogous tasks related to the program / account

 

Employee may be assigned in varying work schedules depending on requirement of the business.