Position Title: Customer Service Representative

Work Base: SMPC, Mandaluyong

Qualifications: Graduate of 4-year course or completed at least 2 years in College; preferably with Financial background or at least owns a credit card; good communication skills 

 

Project Details:

Serve as a single point of contact for selected banking products and services. Optimize manpower and resources to deliver efficient customer support. Maintain standardized service levels to enhance customer satisfaction.

 

Training Completion Period:

Upon hiring, complete an Orientation and Training Program to gain essential skills and knowledge.

 

Tasks, Duties & Responsibilities:

Credit Card Processing: Address inquiries about product features, applications, transactions, fees, loyalty points, promos, and merchant-related concerns. Deposit and Loan Products: Resolve simple inquiries on product features, interest rates, and FX rates; refer complex issues to appropriate bank units and follow up with clients. Cash Management and Alternative Delivery Channels: Answer FAQs, provide User IDs, reset accounts, follow up on requests, handle corporate and Retail Internet Banking (RIB) services, and resolve technical or financial complaints. E-Banking Services: Tag lost/captured cards, support ATM and debit-related issues, handle bills payment errors, interbank transfers, unauthorized withdrawals, and provide information on ATM/branch locations, service charges, and account access.

 

Key Skills:

Excellent communication and problem-solving skills. Strong customer service orientation and attention to detail. Proficiency in using call center software and basic office tools (e.g., MS Office). Ability to handle multiple tasks and meet deadlines.