**YOU ARE REQUIRED TO SUBMIT A RESUME WITH YOUR APPLICATION!** **Customer Care Representative** **All the benefits and perks you need for you and your family:** + Benefits from Day One + Paid Days Off from Day One + Career Development + Whole Person Wellbeing Resources + Mental Health Resources and Support **Schedule:** Full-Time **Shift** : M-F 7:30am-4pm **Location:** 1800 N HANCOCK RD, Minneola, 34715 **Our promise to you:** Joining AdventHealth is about being part of something bigger. Its about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that **together** we are even better. **The role youll contribute:** Under general supervision, the primary duties include greeting patients as they enter the department, answering phones in a professional manner, registering patients for their tests, and keeping track of radiology records. The Customer Care Representative accepts additional roles assigned by department manager. Actively participates in outstanding customer service and accepts responsibility in maintaining relationships that are equally respectful to all. **The value youll bring to the team:** Demonstrates, through behavior, AdventHealths core values of Integrity, Compassion, Balance, Excellence, Stewardship, and Teamwork. + Answers phones and greets patients and guests using AdventHealths Compassion Behaviors and using outstanding customer service skills. Notifies appropriate department(s) or person know of patient progress. Escalates any patient conflicts that may occur and handles those conflicts by adhering to the policies and mission of AdventHealth. Follows department escalation process and reports any issues to the Imaging Support Supervisor and/or Manager that may occur during shift. + Follows AdventHealth & departmental policies and standard operating procedures including the Image Standards and uniform policies and department guidelines. + Reviews, facilitates and validates requests for imaging records for patients and/or physician offices. Releases records in accordance with all HIPPA, federal and state laws related to release of information, memos patient account appropriately. + Researches scripts, previous forms, insurance cards, orders, and changes and cancels exams. Uses scheduling program to research exams scheduled for patients and reschedules as needed. + Registers patients as they arrive to the department (where required) using AdventHealth procedures and adhering to the PFS standards. Completes registrations in a timely manner. Follows through on all registration screens to complete process and collects co-payment as needed at time of service adhering to PFS standards and guidelines. Scans all paperwork into system. Assists coworkers as needed. **The expertise and experiences youll need to succeed** **:** **Minimum qualifications** : + Basic computer and filing skills + Communicates professionally with an acceptable use of English and spelling + Ability to follow directions + Works independently in most situations while multitasking + Ability to work with people of various diverse backgrounds + Customer service skills **Preferred:** + Knowledge of patient financial services (PFS) procedure + Knowledge of computer programs including Support, Cerner and PACS + Medical Terminology + Ability to communicate in Spanish + High School diploma or equivalent + Previous Radiology or Medical Office experience This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances. The salary range reflects the anticipated base pay range for this position. Individual compensation is determined based on skills, experience and other relevant factors within this pay range. The minimums and maximums for each position may vary based on geographical location. **Category:** Patient Financial Services **Organization:** AdventHealth Minneola **Schedule:** Full-time **Shift:** 1 - Day **Req ID:** 25025802 We are an equal opportunity employer and do not tolerate discrimination based on race, color, creed, religion, national origin, sex, marital status, age or disability/handicap with respect to recruitment, selection, placement, promotion, wages, benefits and other terms and conditions of employment.