To Apply for this Job Click Here Project Details

We are hiring a Customer Care Representative for our client. This role involves assisting patients and members by phone, email, or chat-answering questions, resolving issues, scheduling services, and providing information about the hospitals, medical groups, urgent care centers, and health plan. The ideal candidate is compassionate, professional, and comfortable working in a fast-paced, patient-focused environment. Strong communication skills, attention to detail, and a commitment to delivering exceptional service are essential. This is a great opportunity to support a respected name in health care and make a positive impact in the community.

Key qualities:

Compassionate, professional, fast-paced, patient-focused

Strong communication and detail orientation

Dedicated to excellent customer service

Preferred Knowledge & Experience

Basic computer and writing skills

Understanding of health maintenance organizations and customer satisfaction standards

Medical Office Certification preferred

Familiarity with EPIC and Talkdesk is a plus

Top 3 Must-Have Skills

Minimum 6 months call center experience! must be in a call center! the more health call center experience the better

Basic computer and writing proficiency

Experience with HIPAA, Medicare, and fast-paced environments (handling 60-80 calls/day)

Schedule & Hours

Full-time: 40 hours/week

Shifts:

Monday-Friday: 8:00 AM - 6:00 PM

OR 11:30 AM - 8:00 PM

SAN-TT1424769_1753196747 To Apply for this Job Click Here