**About NCR Atleos** NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe. The Care Center Agent (CCA) works in a high volume, short duration call center environment serving as the primary interface to internal and external customers and/or their agents. The primary responsibility is to provide problem resolution and escalation management for NCR products and services using known solutions and escalation processes. **Education and Experience Requirements:** + Two year technical degree preferred + PC literacy + Keyboard proficiency + Understanding of Windows-based applications/tools **Key Areas of Responsibility:** Work directly with customers, answering calls, solving problems, and operating with known solutions + receive and document service request and customer information + ensure customer entitlement + utilize experience, support systems and tools to facilitate a customer solution + initiate dispatch request + gather problem information and determine criticality + escalate problem to involve other analysts (e.g., Support Specialist), if necessary Remotely deliver a solution to solve a customer problem + communicate with customers through various means (oral, written, electronic) to deliver a solution + verify resolution of problem with the customer Contribute as a team member + participate in team meetings and activities + participate in objective setting, performance management, reward and recognition programs + participate in special projects to continuously improve processes, tools, systems and organization + be aware of Corporate Equal Opportunity/Affirmative Action programs and guidelines and is responsible for providing equal opportunity to all associates in all phases of the business Actively develop job-related skills + participate in planning and implementing personal and career development activities + actively develop job related skills Deliver customer service following NCR Shared Values **Scope:** The work environment may require rotation in work hours, weekend or holiday hours, and/or extended hours, as needed, to accommodate customer needs. The CCA will be measured on speed of response, clarity and accuracy of captured information, and appropriate use of dispatch avoidance and problem resolution tools. **Work Environment** + The work environment may require rotation in work hours, weekend or holiday hours, and/or extended hours, as needed, to accommodate customer needs. + The position involves prolonged periods of PC and telephone usage. + The CCA is accountable for continuously receiving and handling high volumes of customer calls. + The CCA works in a team environment and interacts with both internal and external customers. Offers of employment are conditional upon passage of screening criteria applicable to the job. **Company Benefits** : + Private Health Insurance + Employee Referral Bonus Program + Wellbeing Resources + Baby Bonus + Life, Accident & Disability Insurance + Numerous opportunities for internal career pathing and advancement + Discounts for employees at NCR Atleos partners **EEO Statement** NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law. **Statement to Third Party Agencies** To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.