We are hiring a Customer Care Representative on behalf of a leading environmental services company committed to sustainability and customer excellence. This role is ideal for individuals who are passionate about helping others, solving problems, and contributing to a greener future. Key Responsibilities: + Serve as the first point of contact for customer inquiries via phone, email, or chat. (average 60 calls a day) + Provide timely and accurate information regarding services, billing, and scheduling. + Resolve customer issues with professionalism and empathy, escalating complex cases as needed. + Maintain detailed records of customer interactions using CRM systems. + Collaborate with internal teams to ensure service delivery meets customer expectations. + Educate customers on available services and promote solutions that meet their needs. + Support retention efforts by building strong, trust-based relationships with customers. Qualifications: + High school diploma or equivalent required; associate or bachelor’s degree preferred. + 1–3 years of customer service experience, preferably in a call center or service-oriented environment. + Strong communication and problem-solving skills. + Proficiency in Microsoft Office and familiarity with CRM systems (e.g., Microsoft Dynamics). + Ability to multitask and remain calm under pressure. Ideal Candidate Attributes: + Friendly, empathetic, and customer-focused. + Detail-oriented with strong organizational skills. + Team player with a proactive attitude. + Committed to continuous learning and improvement. Pay and Benefits The pay range for this position is $19.00 - $21.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Townsend,DE. Application Deadline This position is anticipated to close on Jul 11, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.