Customer Care Representative - 2nd Shift
Lineage Logistics
We are seeking a detail-oriented and customer-focused professional to join our team. Apply today and be part of a company where your contributions make a real impact.
**_This is an on-site position – remote work is not available._**
**Pay:** $17 - 19/hr DOE
**Shift:** 3:30PM - 12AM **-** Su-M, Th-Sa
In this role, you will play a vital part in ensuring our customers receive exceptional service and support. You’ll be responsible for processing orders, tracking product availability, and resolving inquiries promptly, all while building strong, positive relationships with our clients.
**KEY DUTIES AND RESPONSIBILITIES**
+ Process customer orders accurately and efficiently.
+ Track and verify product availability to meet customer needs.
+ Handle customer inquiries and resolve issues in a timely, professional manner.
+ Accurately invoice and verify accounts within required timelines.
+ Verify inbound receipts for accuracy.
+ Maintain professional and proactive customer relationships.
+ Prepare and deliver customer reports as requested (weekly, monthly, late/bill reports).
+ Coordinate product availability and scheduling with the warehouse team for daily shifts.
+ Partner with Operations to manage special client requests and expedite when needed.
+ Serve as the first point of contact for customer concerns.
+ Maintain organized and comprehensive documentation.
**ADDITIONAL DUTIES AND RESPONSIBILITIES**
+ Work with Inventory and Operations teams to research and resolve inventory discrepancies or misplacements.
**MINIMUM REQUIREMENTS (KNOWLEDGE, SKILLS, ABILITIES)**
+ High school diploma or GED (may be required depending on facility).
+ Strong verbal and written communication skills; English may be required.
+ Exceptional organizational skills with the ability to multitask and prioritize effectively.
+ Proficiency in Microsoft Office Suite and other computer applications.
+ Ability to lift at least 20 lbs./9 kgs. (weight requirements may vary by facility).
Pay Range:$15.50 - $26.06
Why Lineage?
This is an excellent position to begin your career path within Lineage! Success in this role enables greater responsibilities and promotions! A career at Lineage starts with learning about our business and how each team member plays a part each and every day to satisfy our customers’ requirements. Beyond that, you’ll help us grow and learn on our journey to be the very best employer in our industry. We’ll ask you for your opinion and ensure we do our part to keep you developing and engaged as we grow our business. Working at Lineage is energizing and enjoyable. We value respect and care about our team members.
Lineage is an Equal Employment Opportunity Employer and is committed to compliance with all federal, state, and local laws that prohibit workplace discrimination and unlawful harassment and retaliation. Lineage will not discriminate against any applicant on the basis of race, color, age, national origin, religion, physical or mental disability or any other protected status under federal, state and local law.
Benefits
Lineage provides safe, stable, reliable work environments, medical, dental, and basic life and disability insurance benefits, 401k retirement plan, paid time off, annual bonus eligibility, and a minimum of 7 holidays throughout the calendar year.
More vacancies in the Netherlands (https://nl.indeed.com/cmp/Lineage-055976f9?from=mobviewjob&tk=1hs858ajlmnao847&fromjk=e757d669ba21113f&attributionid=mobvjcmp)
Not sure which role is right for you? Let us do the work! Share your contact information and a resume or CV. A member of our recruiting team will reach out to you to explore roles we think could be a good match.
At Lineage, we have a shared purpose: We are transforming the food supply chain to eliminate waste and help feed the world.
Our shared purpose drives everything we do in all parts of our organization, from the warehouse floor to the corner office. The work we do is noble, and our team members are passionate about the impact they make every day.
Working at Lineage is not just a job – it’s an opportunity to innovate and put your mark on how food moves from the farm to dinner tables around the world. As a member of the Lineage Logistics team, you are a critical link in the food supply chain.
If you are having trouble applying, contact our Human Resources team here: Contact Us | Lineage Logistics (https://www.lineagelogistics.com/contact-us)
At Lineage Logistics, helping to feed the world is more than a job – it’s a purpose we live every day. Lineage is one of the world’s leading temperature-controlled logistics companies. Driven by our core values, we’re reimagining the global food supply chain.
Lineage helps customers ranging from Fortune 500 companies to small family-owned businesses increase the efficiency and protect the integrity of their temperature-controlled supply chain. In recognition of the company’s leading innovations, Lineage was recognized as the No 1. Data Science company on Fast Company’s annual list of the World’s Most Innovative Companies in 2019, in addition to ranking 23rd overall in an evaluation of thousands of companies worldwide.
As part of the Lineage family, you’ll have the opportunity to grow your career as we continually expand, using technology and award-winning innovations, to meet the needs of customers around the world.
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