At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.

We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways. 

Are you curious about being part of our growth stor​y while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.

At Iron Mountain, our Customer Care team is crucial to our client relationships. We are the main point of contact for our diverse customer base, providing outstanding service and ensuring their needs are met with precision. This involves resolving inquiries, processing requests, and offering solutions for our secure storage, information management, and logistics services. You'll be key to maintaining high customer satisfaction and delivering the quality our clients expect.

We are currently seeking an experienced Customer Care Representative to join our team in Livingston 

This is a 12 month fixed term contract.

Job summary

As a Customer Care Representative, you'll be the first point of contact for our business-to-business clients, primarily via telephony. Your key focus will be to efficiently resolve customer queries and provide accurate information on our secure storage, information management, and logistics services. You'll handle a variety of inquiries, striving for first-call resolution whenever possible, ensuring a seamless and positive experience for every client.

Your role in our mission: 

Serve as the first point of contact for our business-to-business (B2B) clients, primarily through telephony channels.

Efficiently resolve customer queries and provide accurate information regarding our secure storage, information management, and logistics services.

Strive for first-call resolution on a wide range of inquiries, ensuring a seamless and positive client experience.

Accurately document customer interactions and update client records within our systems.

Collaborate with internal teams to escalate and resolve complex customer issues when necessary.

Valued skills and experience:

Proven experience in a customer service or call centre environment

Excellent telephony skills with a clear and professional communication style.

Demonstrated ability to resolve customer queries effectively and efficiently.

Strong problem-solving skills and an ability to think on your feet.

Proficiency in using CRM software and other relevant customer service tools.

What's in it for you?

Consistent Schedule: Monday to Friday, 8:30am to 5pm shift, no weekends

Competitive Salary  Rewarding your expertise and dedication.

Generous Leave: 23 days annual leave + bank holidays, increasing with length of service.

Hybrid working: Split your time between the office and home 

Your Well-being First: We offer Private Medical Insurance and a confidential Employee Assistance Program (EAP) for you and your family's health and life needs.

Secure Your Future: Benefit from our generous pension scheme, with Iron Mountain contributing 6.5%, plus Life Assurance covering four times your annual salary.

Perks for Your Lifestyle: Enjoy a range of voluntary benefits like Dental Insurance, a Bike to Work scheme, fitness membership discounts, and an Electric Vehicle Scheme.

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