We’re looking for people who put their innovation to work to advance our success – and their own. Join an organization that ensures a more secure world through connecting and protecting our customers with inventive electrical solutions. As a Customer Care Representative – Intercompany, you will deliver high-quality service to internal customers (intercompany partners), supporting order management, proactive communication, and issue resolution across international operations. Your primary goal will be to process orders and inquiries promptly and accurately, resolve issues in line with company policies, and enhance customer satisfaction. You will serve as the main point of contact, fostering positive relationships and collaborating with various departments to ensure consistency and efficiency. Your role will have a direct impact on customer satisfaction and operational performance. **In this role, you will** **Ensure Customer Satisfaction:** + Act as a trusted and reliable point of contact. + Deliver exceptional service by promptly addressing inquiries and resolving issues with professionalism. + Build and maintain strong partnerships with intercompany customers across global branches (e.g., Europe, USA, China, Japan, India). **Communicate Proactively:** + Maintain clear and timely communication with intercompany customers regarding orders status, delivery timelines, and throughout the lifecycle of each issue to support transparency and accountability. **Resolve Problems:** + Handle discrepancies in orders and shipments. + Act as the first point of contact for registering complaints and issues reported by intercompany customers. + Ensure that all cases are logged accurately and forwarded to the appropriate internal departments (e.g., Quality, Logistics, Technical Support) for resolution. + Monitor the progress of open cases, follow up on pending actions, and ensure that customers receive timely and correct updates + Be opened to take over admin responsibilities, collaborate with different other teams to meet the business needs. **Maintain Documentation & Data Accuracy:** + Ensure all customer data, order details, and communication records are accurately maintained in CRM (Sales Force) and ERP systems (SAP). + Regularly update and verify information to support operational integrity. + Your attention to detail will help prevent errors and enable efficient reporting and analysis. **Monitor Quality:** · Ensure service quality aligns with company standards. **Collaborate Cross-Functionally:** Work closely with Sales, Operations, Technical Support, Production, and Logistics teams. **Collect Feedback:** Actively gather feedback from intercompany partners to understand their experience and identify opportunities for improvement. **YOU HAVE:** + A university degree or equivalent in Business Administration, Communicationor a related field. + Minimum 2-3 years of experience in industrial customer service or support. + Excellent English proficiency (B2/C1 level). + Experience with SAP; Salesforce knowledge is a plus. + A friendly and approachable personality with a positive attitude. + Strong communication and problem-solving skills. + Proactivity and independence in action. + Openness to change and willingness to learn. + Attention to detail and a strong focus on quality. + Teamwork and cross-functional collaboration skills. + Ability to build relationships and communicate effectively in a multicultural setting. + Experience working in an international environment is a plus. + Ability to thrive in a fast-paced environment and manage multiple tasks. + Full availability (no other permanent commitments). **WE HAVE:** + A dynamic global reach with diverse operations around the world that will stretch your abilities, provide plentiful career opportunities, and allow you to make an impact every day + nVent is a leading global provider of electrical connection and protection solutions. We believe our inventive electrical solutions enable safer systems and ensure a more secure world. We design, manufacture, market, install and service high performance products and solutions that connect and protect some of the world's most sensitive equipment, buildings and critical processes. We offer a comprehensive range of systems protection and electrical connections solutions across industry-leading brands that are recognized globally for quality, reliability and innovation. + Our principal office is in London and our management office in the United States is in Minneapolis. Our robust portfolio of leading electrical product brands dates back more than 100 years and includes nVent CADDY, ERICO, HOFFMAN, ILSCO, SCHROFF and TRACHTE. Learn more at www.nvent.com . + Commitment to strengthen communities where our employees live and work + We encourage and support the philanthropic activities of our employees worldwide + Through our nVent in Action matching program, we provide funds to nonprofit and educational organizations where our employees volunteer or donate money + Core values that shape our culture and drive us to deliver the best for our employees and our customers. We’re known for being: + Innovative & adaptable + Dedicated to absolute integrity + Focused on the customer first + Respectful and team oriented + Optimistic and energizing + Accountable for performance + Benefits to support the lives of our employees At nVent, we connect and protect our customers with inventive electrical solutions. People are our most valuable asset. Inclusion and diversity means that we celebrate and encourage each other’s authenticity because we understand that uniqueness sparks growth. \#LI-CP1 \#LI-Hybrid \#INDLPCN At nVent, we are committed to equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by national, federal, state or local law.